How to Convert Webinar Attendees to Customers

Convert webinar attendees

Every smart webinar creator pursues a defined goal. Some want to make money off their educational content. Some organize webinars to train employees. However, an overwhelming number of webinar creators strive to convert their attendees into paying customers. In this article we shall discuss how to do it most effectively both in the short and long term.

Survey Before, During and After

Make a little survey before the webinar to find out what your audience is looking forward to the most. It’s a good idea to include that survey right in the registration form. However, don’t make it too long (3 questions max), otherwise no one would bother to register.

Picking your audience’s brains before the webinar will enable you to tweak up your content to best suit their needs. This will help you deliver quality content and, as a result, convert more attendees into customers.

Make a quick survey at the end of a webinar to find out how your prospects feel about it. You may, of course, do it afterwards, but people will be less likely to respond.

Ask how satisfied your attendees are on the scale from 1 to 10, what they liked the most, and what could be improved. That information will be invaluable for your future marketing and sales efforts.

webinar survey
Image Source

An after-webinar survey is a perfect opportunity to segment your audience into hot and cold leads. Just ask if they want sales reps to contact them and seal the deal. This simple question will help your sales department avoid awkward situations with yet to be nurtured customers.

Do Sales Pitches and Embed CTAs

It is simply not the time to be shy. Practice your sales pitch thoroughly in advance, but don’t just spurt it all out in one go. Do not be afraid to make pauses and change some words in your delivery. It will only make your sales pitch sound more natural and appealing to the potential customer.

If you get too much stage fright, a recorded sales pitch could be your way around the problem. It may not be as effective as a real-time speech, but it’s better than awkward silence and stuttering.

Your attendees are very likely to ignore or overlook the CTA (call to action) in the description. Therefore, you should embed the CTA button right into your webinar.

CTA

Many webinar providers have tools that enable this feature. As a result, your attendees will be more likely to actually see and take up your proposition.

Segment Audience Carefully

In order for your targeting to be effective, you need to segment your audience according to their readiness to buy, level of income, job title, motivation, etc.

Basically, you should not send the same emails to those who’ve just discovered your product and your long-time fans. Use polls to divvy up the audience into distinct groups.

Once you figure out who is open for purchasing and who needs more nurturing, you can take these actions:

  • Refer the hot leads to your sales team.
  • Create a content plan for cold leads.

Having done that, you can take a more nuanced approach to every potential customer and save your colleagues’ precious time.

Organize Data and Take Action

Over 40% of sales representatives say they don’t get enough information from marketing before contacting the customer. It often has to do with lack of organization when it comes to collecting statistics and doing analytics.

If possible, connect your webinar service with a CRM where you can store all your customer data. This will make your sales department less confused and more productive.

Focus on data relevant to your goals and take concrete actions. For instance, if the average viewing time leaves much to be desired, it makes sense to shorten the webinar. A low email open rate can spur you to create more titillating and relevant headlines.

Frequently asked questions should be forwarded to the sales department, since they are likely to get those a lot after the webinar airs. It also makes sense to write a blog post or create a series of emails pertaining to the most difficult and popular topics.

Thorough organization and clever goal-setting will definitely help you improve the quality of your webinar and convert more attendees into loyal customers.

Repurpose Existing Content

It’s a shame to let your webinar recording go to waste, especially when many webinar services nowadays offer an option to run automated ever-green events.

First of all, send the recording to your registrants, since not all of them showed up, and you do not want to discount the no-shows: they can still become your customers, especially if you include CTA:

Webinar recording

Include your presentation and a small blog post with webinar summary and colorful infographics.

Secondly, you may post the edited version of a recording on your website, social media channels, YouTube, etc. This way your webinar can continue generating leads and converting customers even after it’s aired. Just don’t forget to either update or remove it altogether when it loses its relevancy.

Finally, if you can’t post the full recording of a webinar (let’s say your attendees paid for the exclusive content), you can still use excerpts as teasers for the upcoming events or ads for on-demand recordings.

Find out how to attract more attendees to your paid event here.

Repurpose and reuse the existing content and get those conversions flowing regardless of whether you are actively hosting events or not.

Pressure and Inspire

Pressure can be achieved through scarcity and deadlines.

Your potential attendees should be informed how many webinar spots or products are left when they see your ads. This way they will be more likely to put everything aside and actually register or make a purchase.

If you want your no-shows to watch the recording, it’s a good idea to make it available within the next two days only. Again, they will be pressured to watch it at the nearest free hour rather than procrastinating into oblivion.

In addition, it will give your product a tinge of exclusivity, so people will see it as more valuable and, thus, deserving of their hard-earned dollar.

However, don’t only focus on the “stick” approach. A “carrot” is just as important, so you should find a way to inspire your attendees to watch your webinar and buy your product afterwards.

Tell a story of how your product/service helped other people achieve their dreams, or better invite those people to speak for themselves. Testimonials may be overused, but they are just as powerful as 10 years ago.

Conclusion

Converting prospects into customers is a daunting task, but there are many things you can do to make the process more effective:

  • Do surveys before, during and after a webinar
  • Segment audience based on various criteria
  • Organize data collected via analytics
  • Take concrete steps based on the given data
  • Use webinar recordings for ongoing conversions
  • Make your offer scarce and time-limited
  • Let your customers share their feedback

When you follow these tips, you will be significantly more likely to convert your webinar attendees into happy and loyal customers.

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