General Questions & Technical Issues
Webinar platform FAQ
Any time constraints do not confine our free plan. It’s entirely free, and you’re welcome to make use of it indefinitely, without any restrictions or expiration date.
Our gratis plan is a fantastic choice for personal, non-commercial use, packed with a wide array of high-quality functionalities for effective webinar management. This plan allows you to operate two webcams at once, giving each participant a chance to take the presenter’s role. On top of that, you’re allowed to invite up to 20 participants at a time, with the webinar room’s capacity also being set at 20. Additionally, this plan allows you 20 minutes of recording time in 480p or 720p quality, 1 GB of storage space for files, and also unlocks a wealth of our premium features. Please keep in mind that all presenter webcams will display the MyOwnConference logo. Lastly, this plan does not permit sharing recorded webinar links or making any white-label branding modifications.
We have a trio of paid plans available to suit your needs: daily, monthly, and yearly.
Daily plans are active for a 24-hour period starting from the payment time, but if you purchase a daily plan in advance, it becomes active a minute past midnight on your selected date and remains so until a minute before midnight.
If you opt for a monthly plan, it remains valid for a 30-day span starting from the payment date, whereas a yearly plan gives you a full year – 365 days – of access from your payment date.
So, select the plan that aligns perfectly with your needs, and get seamless access to all our premium features.
We provide several convenient modes of payment to make your access to our premium plans as easy as possible. You can choose to pay with a card, through a bank transfer, or using the PayPal and Paysera payment gateways, which accept WebMoney, Visa, and MasterCard. Furthermore, we also accept payments in various cryptocurrencies, including BTC, ETH, and USDT.
For bank transfer payments, navigate to the profile section of your account, activate the “Use company details” option, and fill in your payment details. Next, visit the payment section, choose your preferred plan, hit the “Buy now” button, and select “Wire transfer”. You will receive comprehensive instructions regarding where to dispatch your payment, including the necessary account information and a reference number for your transaction.
Please be aware that bank transfer payments can take between 3 and 7 business days to process and activate your account. If you require faster activation, we suggest utilizing one of the other payment methods available.
Additionally, be informed that bank transfers are not an acceptable method of payment for one-day plans. In such cases, please consider using a card or PayPal.
Yes, we certainly do. We provide tempting discounts on our paid packages when you opt to pay upfront. For instance, if you pay two months ahead of time, you’ll get a 5% reduction on the standard monthly charge. If you decide to pay for three months at once, it entitles you to a 10% reduction, and a six months upfront payment gets you a 15% discount. A full-year payment in advance, on the other hand, gives you a substantial 20% discount. These fantastic offers allow you to enjoy all our premium features while also saving some money.
If you find yourself needing to include more participants during your event, we’ve got you covered. Locate the “Menu” button in the top right section of your webinar room, and select the option “Buy additional seats.” This action enables you to purchase an extra set of 100 seats instantly, and these seats will remain accessible for the subsequent 5 hours.
It’s important to remember that acquiring more seats does not extend the duration of your recording if you’re on the free plan.
Nevertheless, this option is especially useful for those needing to make room for a larger live audience during a webinar.
You’ll be pleased to know that there’s absolutely no cap on the number of webinars you can conduct using our platform. Regardless of whether you’re utilising our complimentary plan or one of our premium, paid-for plans, you’re free to carry out any number of webinars you desire without any limitations. This allows you the freedom to host any number of events, be it for personal use or for your business.
Whenever you need to increase your webinar seat capacity swiftly, our +100 feature is at your service. By securing an extra 100 seats for your webinar room with a simple purchase, the capacity of your room can be boosted in mere seconds after your payment is successful.
It’s crucial to understand that this increase only applies to the particular webinar for which you’ve bought the feature, and it remains valid for five hours.
If you’re conducting several webinars that require a boost in capacity, you’ll need to apply the +100 feature to each separately.
Alternatively, you may elevate your plan by paying the difference or even go for a one-day plan tailored for larger events.
The best part is there’s no need to pause or restart your webinar after purchasing. You can smoothly proceed with your presentation or discussion without any hitches.
We’re glad to inform you that we accept various cryptocurrencies including BTC, ETH, and USDT as payment methods.
In this case, the exchange rate at the moment of your transaction will apply.
Feel free to reach out to our online support team, who can provide you with the specific payment address for the cryptocurrency of your choice.
Absolutely, all of our pricing plans offer the convenience of establishing unlimited instant meeting rooms, each with a persistent URL, and scheduling boundless events. This provides the ability to arrange and conduct numerous webinars all at the same time, free from any barriers or restrictions.
Not at all! You’re free to add as many participants as you want to your contact list.
But, you can extend invitations up to five times the participant capacity of your chosen package for a single webinar.
For example, if you opt for a paid plan that accommodates 150 participants, you have the liberty to invite as many as 750 participants to a single webinar (5×150=) and so on.
It’s important to note that the number of participants who register themselves for the event will not impact the invitation quota.
The delay among presenters will always remain under one second, as long as the presenter’s web browser is compatible with Web Real-Time Communication technology (WebRTC).
However, attendees may encounter a lag of 4 to 10 seconds when viewing and hearing the presenters.
We also suggest utilising our secure broadcasting technology to minimise latency during webinars. By downloading and installing our extension, you can trim the latency down to half a second, given that your internet connection is stable.
Your data’s security is our top priority. We leverage the latest technology to keep your information safe and secure. All the data you provide, including presentations, videos, files, as well as video and audio streams, are secured with AES-128 encryption and SSL certificates, which serve to maintain your privacy and security at all times.
Several elements contribute to the broadcast quality of your webinar, with your internet connection speed being a crucial factor.
Our system uses adaptive video quality, automatically adjusting the streaming quality of your webinar to match your internet speed.
Generally, the faster your internet connection, the better the broadcast quality will be. For solo presenter webinars, we suggest you have a minimum internet speed of 4–5 Mbps.
Feel free to check your connection speed and quality using the tool we’ve provided in our webinar room and your account.
It’s worth mentioning that if numerous attendees share the same IP address and the same internet connection, the available internet bandwidth is distributed across these connections, which could impact the streaming quality of the webinar.
We suggest ensuring an internet speed of 50 Mbps or higher for corporate events to maintain top-notch audio and video quality.
As you hold your webinar, you’re granted the flexibility to upload and distribute a wide range of file types to your attendees. The system supports a variety of presentation formats, including PowerPoint presentations (.ppt and .pptx), PDF documents, OpenDocument presentations (.odp), and image files such as .png, .jpg, and .gif.
Furthermore, you’re not just limited to still media — you can share video content in .mp4 format, along with audio tracks in .mp3 format.
With these capabilities at your disposal, you’re well-equipped to weave in a diverse array of multimedia into your webinar, cultivating a dynamic and interactive environment for your audience.
When an account reaches its expiration date, accessibility to the stored files becomes limited. But don’t worry if you renew your subscription within a 180-day period following the expiration you can regain access to your files.
Your webinar recordings are kept permanently, given there’s adequate storage in your plan. You’re free to download and share these recordings to your audience at your convenience, even post-webinar. This enables your attendees to view your content and presentations at their leisure, creating a valuable asset that can foster audience engagement and produce leads in the long run.
You can host a webinar from your tablet or smartphone without installing extra apps or software. Simply launch the built-in web browser on your device and navigate to the webinar platform. We suggest using the most recent Safari, Google Chrome, or Mozilla Firefox versions for the best experience. This function affords you the flexibility and convenience to conduct webinars on the move, as long as you have a reliable internet connection.
Just follow these straightforward steps:
- Get a hold of the invitation link that the webinar organizers sent to you.
- Fire up your mobile web browser.
- Position the invitation link right into the browser’s address field.
- When prompted, type in your name and tap “Join” to access the webinar.
It truly is that simple! There’s no need to install extra apps or software.
Yet, to ensure the finest experience, we advocate using the most recent version of Google Chrome or Mozilla Firefox on your mobile device.
When attendees tune into a webinar using their mobile devices, they can tap into an array of functionalities. This includes listening to and viewing the broadcast, participating in the live chat, browsing past comments, watching videos that have been shared, viewing the ongoing presentation, and observing any screen shares from the webinar host.
If you’re conducting a webinar from your iPhone or iPad, it’s advisable to use the Safari browser. The reason being, Safari fully supports WebRTC technology. Other browsers like Google Chrome, Mozilla Firefox, and Edge rely on a webview add-on because of Apple’s restrictions, and this can lead to potential issues with our platform.
For the smoothest user experience, it’s best to stick with Safari.
If the recording of your webinar doesn’t feature the presenter’s webcam, this could result from an unstable internet connection during the webinar. To preserve the recording’s overall quality, the presenter’s webcam footage might have been omitted. To avoid this occurrence in future webinars, we advise that all presenters secure a reliable internet connection for the entire webinar duration.
Do not worry! The first step in the browser is to authorise access to your microphone and webcam. When you join the webinar, a request for permission will appear at the top of your screen. Simply click the ‘Allow’ button to approve and enable the necessary access.
If your microphone and webcam continue to be non-responsive even after giving permission, ensure they are properly connected and switched on.
If everything seems to be in order, but the issue remains, consider refreshing your webpage or rebooting your browser. If all else fails, try a different browser or device.
And remember, our support team is always here to help you.
We do not have direct access to your webcam and microphone. Our webinar platform operates within your browser, so all connections are made through it. In some cases, your browser may not be able to connect to your webcam or microphone because another program is using it in exclusive mode, such as an instant messenger or video call program.
If this happens, your browser may not detect your webcam or microphone at a low system level and cannot connect to them accordingly. This can be resolved in 99% of cases by simply restarting your browser or computer.
If restarting your browser or computer doesn’t solve the problem, please don’t hesitate to contact our technical support team. We’re always happy to help you troubleshoot and resolve any issues you may encounter.
If you are experiencing an echo during the webinar, there are a few things you can try to solve the problem. Firstly, ensure that all hosts are using the same browser, such as Google Chrome, to prevent any echo between presenters. Additionally, using headphones or a headset can help eliminate echo and improve the audio quality for all attendees. If the problem persists, please contact our technical support team for further assistance.
If you encounter any issues, please contact our technical support team, and we’ll do our best to resolve the problem and get you back up and running as quickly as possible.
MyOwnConference provides a platform for conducting live meetings and broadcasts, where the quality of the webinar depends on the internet connection. If participants complain about freezing pictures or no sound, it could be due to poor internet quality. Our platform uses data buffering technology to compensate for such issues and ensure good quality video for 99% of the time. However, this technology may delay the broadcast by up to 10 seconds depending on the quality of the internet connection.
To improve the quality, we suggest restarting Wi-Fi routers. This often helps. If the issue persists, participants can try changing their device or internet connection. For instance, they can switch to mobile internet instead of using a PC. It also helps to close unnecessary browser tabs and programs and stop downloading from the network. For more information and tips, please refer to our article.
If you are having trouble enabling WebRTC in your web browser, we recommend reading more about how to enable it. It can be difficult to determine which plugin is blocking the technology. In such cases, we offer an alternative technology that is a plugin within the webinar room. You can install it on your computer to resolve the issue. Learn more about how to download, install, and use it on our website.
If you encounter an error while uploading a file, there are a few things you can check. First, make sure you are uploading the file to the correct section of your account. For example, you cannot upload a video to the presentation section.
If you are trying to upload a presentation, and it fails, make sure the format is supported by our platform. We support formats such as .ppt, .pptx, .pdf, .odp, .png, .jpg, and .gif. For audio and video files, only .mp3 and .mp4 formats are supported.
If you continue to have issues with uploading files, please contact our technical support for assistance. We are committed to resolving any issues you encounter as quickly as possible.
If your presentation slides aren’t showing, there may be a few possible reasons. Firstly, check if your presentation file size and slide count meet our platform’s requirements. We allow a maximum file size of 200 MB with no more than 300 slides.
Another reason could be that the file format is not supported. We support the following file formats for presentations: .ppt, .pptx, .pdf, .odp, .png, .jpg, and .gif.
If you’re still facing issues with your presentation, please contact our technical support for further assistance. We’ll do our best to help you out.
It’s possible that your presentation file is password-protected, which can prevent our system from opening it. To ensure that your presentation appears after uploading, please remove any password-protection before uploading.
Invitations to your webinars can sometimes end up in spam for several reasons. Firstly, it may be due to a low-quality or uninterested database of participants’ email addresses, resulting in a lot of FBL and spam complaints. To avoid this, use high-quality databases of participants’ email addresses.
Secondly, if you’ve replaced our logo with an oversized one or used too bright images, it may cause potential participants to unsubscribe from your invitations. Stick to the image sizes of our standard logo and use subtle images.
Thirdly, if you’ve made some mistakes while replacing our signature with your own, it could trigger spam filters. Try to keep your signature simple and concise, avoid using spam words, and use reputable link shortening services. Also, ensure the language of your invitation matches the language of your signature.
If you’re having trouble logging in to the webinar, there could be a few possible reasons:
- Incorrect login credentials. Double-check that you are using the correct login information that was provided to you by the webinar host.
- Network or internet connection issues. Poor internet connection can prevent you from logging in to the webinar. Try restarting your router or connecting to a different network.
- Blocked access. Your company or network administrator may have blocked access to the webinar platform. You may need to request access or permission from your administrator.
- The webinar may be at full capacity. Contact the webinar host to check if the maximum number of attendees has been reached. The host can purchase more seats if needed.
Your company’s network administrator may have restricted access to certain websites, including the webinar platform. To resolve this issue, you may need to request permission from your administrator to allow access to the following sites:
If none of these solutions work, contact the technical support team for assistance.
The internet speed required for a successful webinar can vary depending on the type of content being shared and the number of presenters. If you are only using a microphone and webcam, you will need less speed than if you are showing attendees a video while also using your webcam and microphone.
For connection requirements and to ensure you have the necessary speed, you can take a speed test or refer to the recommended speed guidelines provided by the platform.
You can improve your connection by enabling our alternative technology, which provides a more stable connection, even at low speeds. To activate it, simply go to the settings tab in the webinar room. If you need help with the exact steps, click here or contact our technical support team.
Please start by adjusting the presenter’s microphone volume. You can do this by using the volume slider located above the “speak” button. If the issue with wheezing or speaking persists, please contact our technical support for further assistance.
If you’re using the Opera web-browser and experiencing issues with neither sound nor video being broadcasted from the presenter, there could be a couple of reasons why. One common issue is that Opera may be blocking WebRTC technology. Another possibility is that a VPN is enabled in the Opera browser, which can also block the technology for transmitting sound and video.
To resolve these issues, try enabling the “Use any suitable network interface” option in the browser’s Settings » Advanced » WebRTC section. You can also learn more about how to use WebRTC technology. If you’re still experiencing issues, please contact our technical support team for assistance.
If you’re experiencing clicking sounds during live broadcasts or recorded sessions, there are a few things you can try to fix the issue. Firstly, you can try reducing the broadcast quality which should help eliminate the clicking sounds. To do this, go to the settings in the webinar room and select a lower quality value. If your presentation is audio-only, and you’re still hearing clicking sounds, try closing any unused applications and browser tabs which may be causing interference.
Please note that Microsoft no longer supports Windows XP, and as a result, browsers no longer receive updates for this operating system. Because of this, we cannot guarantee that our service will work properly on Windows XP. Therefore, we recommend that you upgrade your operating system or use a different device to host or attend webinars.
To record a webinar, simply click on the record button while the meeting is in progress. The recording can be started or stopped by any of the webinar moderators. Once the recording has been stopped, it will be saved to the cloud and available for download in MP4 format (video — H.264, audio — AAC) from the control panel or the webinar room.
You can watch the recording online or replay it during other webinars. It’s a simple and effective way to make sure you don’t miss any important information from the webinar.
To upload a keynote or presentation, first, log in to your webinar room, then navigate to the “Documents” section and select “Presentations.” From there, use the “Upload” button and select the file you wish to upload. A pop-up window will appear, and you can choose your desired file.
It’s essential to note that we support the following formats for presentations: .ppt, .pptx, .pdf, .odp, and .png.
If you want to invite attendees without using MyOwnConference’s invitation mailing list, there are a few options available.
For an open webinar, you can simply create the webinar and copy the link to the event in the Links section. You can then publish the link on your website or social media, or send it via chat messaging apps like WhatsApp, Instagram, Facebook, or Telegram.
For a private webinar with personally invited participants, you can add their names to the Participants section of your account, but leave the email address field blank. Then, schedule your webinar and invite the required attendees using individual login links. You can copy or export these links and send them to each participant individually by email or chat messaging apps.
Please note, that you can invite both participants with and without email addresses to the same event. Participants with email addresses will receive standard invitations from MyOwnConference’s system, while you will need to send the links to participants without email addresses yourself.
You can upload presentations with a maximum size of 250 MB, containing up to 250 slides. For video files, the maximum size is 1 GB.
Should you continue to encounter any issues, you are more than welcome to reach out to us via online chat or email.
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