General Questions & Technical Issues

Webinar platform FAQ

What is the duration of the free plan?

Any time constraints do not confine our free plan. It’s free, and you can use it indefinitely without restrictions or expiration dates.

What are the limitations of the free plan?

Our gratis plan is a fantastic choice for personal, non-commercial use, packed with a wide array of high-quality functionalities for effective webinar management. This plan allows you to operate two webcams at once, giving each participant a chance to take the presenter’s role. On top of that, you’re allowed to invite up to 20 participants at a time, with the webinar room’s capacity also being set at 20. Additionally, this plan allows you 20 minutes of recording time in 480p or 720p quality and 1 GB of file storage space, unlocking our premium features. Please keep in mind that all presenter webcams will display the MyOwnConference logo. Lastly, this plan does not permit sharing recorded webinar links or making any white-label branding modifications.

What's the duration of our paid plans?

We have a trio of paid plans available to suit your needs: daily, monthly, and yearly.

Daily plans are active for 24 hours starting from the payment time, but if you purchase a daily plan in advance, it becomes active a minute past midnight on your selected date and remains so until a minute before midnight.

If you opt for a monthly plan, it remains valid for 30 days starting from the payment date, whereas a yearly plan gives you a full year – 365 days – of access from your payment date.

So, select the plan that aligns perfectly with your needs and get seamless access to all our premium features.

What payment methods are available?

We provide several convenient modes of payment to make your access to our premium plans as easy as possible. You can pay with a card, through a bank transfer, or using the PayPal and Paysera payment gateways, which accept Visa and MasterCard. Furthermore, we also take payments in various cryptocurrencies, including BTC, ETH, and USDT.

For bank transfer payments, navigate to the profile section of your account, activate the “Use company details” option, and fill in your payment details. Next, visit the payment section, choose your preferred plan, hit the “Buy now” button, and select “Wire transfer.” You will receive comprehensive instructions regarding how to dispatch your payment, including the necessary account information and a reference number for your transaction.

Please note that bank payments can take between 30 minutes to 24 hours for SEPA transfers and 3 to 7 business days for IBAN transfers. If you require fast activation, we suggest utilizing one of the other payment methods available.

Additionally, be informed that bank transfers are not an acceptable payment method for one-day plans. In such cases, please consider using payment cards or PayPal.

Do you offer reduced rates for paid plans?

Yes, we certainly do. We provide tempting discounts on our paid packages when you pay upfront. For instance, if you pay for two months ahead of time, you’ll get a 5% reduction on the standard monthly charge. If you decide to pay for three months at once, it entitles you to a 10% reduction, and a six-month upfront payment gets you a 15% discount. A full-year payment in advance, on the other hand, gives you a substantial 20% discount. These fantastic offers allow you to enjoy all our premium features while also saving some money.

How to increase the capacity of your webinar while it's in progress?

We’ve got you covered if you need to include more participants during your event. Locate the “Menu” button in the top right section of your webinar room, and select the option “Buy additional seats.” This action enables you to purchase an extra set of 100 seats instantly, which will remain accessible for the subsequent 5 hours.

It’s important to remember that acquiring more seats does not extends the duration of your recording only if you’re on the free plan.

Nevertheless, this option is handy for those needing to make room for a larger live audience during a webinar.

Are there restrictions on the number of webinars I can conduct?

You’ll be pleased to know that there’s no cap on the number of webinars you can conduct using our webinar platform. Whether you’re utilizing our complimentary plan or one of our premium, paid-for plans, you can carry out any webinars you desire without any limitations. It allows you the freedom to host any number of events for personal use or your business.

How does the +100 feature work?

Whenever you need to increase your webinar capacity swiftly, our +100 feature is at your webinar room. By securing an extra 100 seats for your webinar room with a simple purchase, the capacity of your room can be boosted in mere seconds after your payment is successful.

It’s crucial to understand that this increase only applies to the particular webinar for which you’ve bought the feature, which remains valid for five hours.

If you’re conducting several webinars that require a boost in capacity, you’ll need to apply the +100 feature to each separately.

Alternatively, elevate your plan by paying the difference or even go for a one-day plan tailored for more significant events.

The best part is that there’s no need to pause or restart your webinar after purchasing. You can smoothly proceed with your presentation or discussion without any hitches.

Please note that the recording time will not be extended if you are on our free plan.

Can I pay by cryptocurrency?

We’re glad to inform you that we accept cryptocurrencies, including BTC, ETH, and USDT, as payment methods.

In this case, the exchange rate at the moment of your transaction will apply.

Feel free to contact our online support team, who can provide you with the specific payment address for the cryptocurrency of your choice.

Are you offering plans that allow for several webinar rooms?

Our pricing plans offer the convenience of establishing unlimited instant meeting rooms, each with a persistent URL, and scheduling boundless events. It provides the ability to arrange and conduct numerous webinars simultaneously, free from any barriers or restrictions.

Is there a cap on participant addition and invitation?

Not at all! You can add as many participants as you want to your contact list.

But you can extend invitations up to five times the participant capacity of your chosen package for a single webinar.

For example, if you opt for a paid plan that accommodates 150 participants, you can invite as many as 750 participants to a single webinar (5×150=750) and so on.

It’s important to note that the number of participants who register for the event will remain the same as the invitation quota.

What is the latency while conducting webinars?

The delay among presenters will always remain under one second as long as the presenter’s web browser is compatible with Web Real-Time Communication technology (WebRTC).

However, attendees may encounter a 1 to 10-second lag when viewing and hearing the presenters.

We also suggest utilizing our secure broadcasting technology to minimize latency during webinars. You can trim the latency by downloading and installing our Windows and macOS extensions to half a second, given that your internet connection is stable.

How well is my data protected?

Your data’s security is our top priority. We leverage the latest technology to keep your information safe and secure. All the data you provide, including presentations, videos, files, and video and audio streams, are secured with AES-128 encryption and SSL certificates, which maintain your privacy and security.

What factors influence my webinar's broadcast quality?

Several elements contribute to the broadcast quality of your webinar, with your internet connection speed being a crucial factor.

Our system uses adaptive video quality, automatically adjusting the streaming quality of your webinar to match your internet speed.

Generally, the faster your internet connection, the better the broadcast quality. The best variant is to have a minimum internet speed of 4–5 Mbps for the webinar solo presenter.

Feel free to check your connection speed and quality using the tool we’ve provided in our webinar room and your account.

To give you a bad example, suppose numerous attendees share the same IP address and the same internet connection. In that case, the available internet bandwidth is distributed across these connections, which could impact the streaming quality of the webinar.

Thus, we suggest ensuring an internet speed of 50 Mbps or higher for corporate events to maintain top-notch audio and video quality.

What types of files can I integrate into my webinar?

As you hold your webinar, you can upload and distribute a wide range of file types to your attendees. The system supports various presentation formats, including PowerPoint presentations (.ppt and .pptx), PDF documents, OpenDocument presentations (.odp), and image files such as .png, .jpg, and .gif.

Furthermore, you’re not just limited to still media — you can share video content in .mp4 format and audio tracks in .mp3 format.

With these capabilities at your disposal, you’re well-equipped to weave diverse multimedia into your webinar, cultivating a dynamic and interactive environment for your audience.

What's the duration for storing materials in the account?

When an account reaches its expiration date, accessibility to the stored files becomes limited. But don’t worry. You can regain access to your files if you renew your subscription within 180 days of expiration.

What's the duration for storing the webinar recordings?

Your webinar recordings are kept permanently, given that your plan has adequate storage. You can download and share these recordings with your audience at your convenience, even post-webinar. It enables your attendees to view your content and presentations at their leisure, creating a valuable asset that can foster audience engagement and produce leads in the long run.

Can I host a webinar using my tablet or smartphone?

You can host a webinar from your tablet or smartphone without installing extra apps or software. Launch the built-in web browser on your device and navigate to the webinar platform. We suggest using the most recent Safari, Google Chrome, Opera, Edge, or Mozilla Firefox versions for the best experience. This function affords you the flexibility and convenience to conduct webinars on the move, as long as you have a reliable internet connection.

How do you join a webinar from your mobile device as an attendee?

Just follow these straightforward steps:

  1. Get a hold of the invitation link the webinar organizers sent you.
  2. Launch your favorite mobile web browser.
  3. Insert the invitation link right into the browser’s address field.
  4. When prompted, type in your name and tap “Join” to access the webinar.

It truly is that simple! There’s no need to install extra apps or software.

Yet, to ensure the finest experience, we advocate using the most recent version of Google Chrome or Mozilla Firefox on your mobile device.

What capabilities can attendees access on their mobile devices during a webinar?

When attendees participate in a webinar using their mobile devices, they can tap into various functionalities. It includes listening to and viewing the broadcast, participating in the live chat, browsing past comments, watching videos that have been shared regarding the ongoing presentation, and observing any screen shares from the webinar host.

What browser should you use when conducting a webinar from an iPhone or iPad?

If you’re conducting a webinar from your iPhone or iPad, using the Safari browser is advisable. The reason is that Safari fully supports WebRTC technology. Other browsers like Google Chrome, Mozilla Firefox, and Edge rely on a view add-on because of Apple’s restrictions, which can lead to potential issues with our platform.

For the smoothest user experience, it’s best to stick with Safari.

Why is my webinar recording missing the presenter's webcam?

If the recording of your webinar doesn’t feature the presenter’s webcam, this could result from an unstable internet connection during the webinar. To preserve the recording’s overall quality, the presenter’s webcam footage might have been omitted. To avoid this occurrence in future webinars, we advise that all presenters secure a reliable internet connection for the entire webinar duration.

My microphone and webcam aren't working, what should I do?

Do not worry! The first step in the browser is to authorise access to your microphone and webcam. When you join the webinar, a request for permission will appear at the top of your screen. Simply click the ‘Allow’ button to approve and enable the necessary access.

If your microphone and webcam continue to be non-responsive even after giving permission, ensure they are properly connected and switched on.

If everything seems to be in order, but the issue remains, consider refreshing your webpage or rebooting your browser. If all else fails, try a different browser or device.

And remember, our support team is always here to help you.

Why is my webcam and/or microphone blocked?

We do not have direct access to your webcam and microphone. Our webinar platform operates within your browser, so all connections are made through it. In some cases, your browser may not be able to connect to your webcam or microphone because another program is using it in exclusive mode, such as an instant messenger or video call program.

If this happens, your browser may not detect your webcam or microphone at a low system level and cannot connect to them accordingly. This can be resolved in 99% of cases by simply restarting your browser or computer.

If restarting your browser or computer doesn’t solve the problem, please don’t hesitate to contact our technical support team. We’re always happy to help you troubleshoot and resolve any issues you may encounter.

What if we have an echo on the webinar?

If you are experiencing an echo during the webinar, there are a few things you can try to solve the problem. Firstly, ensure that all hosts are using the same browser, such as Google Chrome, to prevent any echo between presenters. Additionally, using headphones or a headset can help eliminate echo and improve the audio quality for all attendees. If the problem persists, please contact our technical support team for further assistance.

What do I do if the webinar doesn't work?

If you or your attendees are experiencing issues with our platform, don’t worry, we’re here to help. Our platform is designed to work with any device or browser, and we regularly test it on all the latest operating systems and browsers. However, there may be situations where the platform may not work, such as when your browser does not support HTML5/JavaScript, or if certain extensions like Adblock, uBlock, uMatrix, or NoScript are installed.

If you encounter any issues, please contact our technical support team, and we’ll do our best to resolve the problem and get you back up and running as quickly as possible.

What if webinar participants complain about picture freezing or no sound?

MyOwnConference provides a platform for conducting live meetings and broadcasts, where the quality of the webinar depends on the internet connection. If participants complain about freezing pictures or no sound, it could be due to poor internet quality. Our platform uses data buffering technology to compensate for such issues and ensure good quality video for 99% of the time. However, this technology may delay the broadcast by up to 10 seconds depending on the quality of the internet connection.

To improve the quality, we suggest restarting Wi-Fi routers. This often helps. If the issue persists, participants can try changing their device or internet connection. For instance, they can switch to mobile internet instead of using a PC. It also helps to close unnecessary browser tabs and programs and stop downloading from the network. For more information and tips, please refer to our article.

What if enabling WebRTC is unsuccessful?

If you are having trouble enabling WebRTC in your web browser, we recommend reading more about how to enable it. It can be difficult to determine which plugin is blocking the technology. In such cases, we offer an alternative technology that is a plugin within the webinar room. You can install it on your computer to resolve the issue. Learn more about how to download, install, and use it on our website.

What should I do if a file fails to upload?

If you encounter an error while uploading a file, there are a few things you can check. First, make sure you are uploading the file to the correct section of your account. For example, you cannot upload a video to the presentation section.

If you are trying to upload a presentation, and it fails, make sure the format is supported by our platform. We support formats such as .ppt.pptx.pdf.odp.png.jpg, and .gif. For audio and video files, only .mp3 and .mp4 formats are supported.

If you continue to have issues with uploading files, please contact our technical support for assistance. We are committed to resolving any issues you encounter as quickly as possible.

What should I do if my presentation slides aren't showing?

If your presentation slides aren’t showing, there may be a few possible reasons. Firstly, check if your presentation file size and slide count meet our platform’s requirements. We allow a maximum file size of 200 MB with no more than 300 slides.

Another reason could be that the file format is not supported. We support the following file formats for presentations: .ppt.pptx.pdf.odp.png.jpg, and .gif.

If you’re still facing issues with your presentation, please contact our technical support for further assistance. We’ll do our best to help you out.

Why did my presentation disappear after uploading?

It’s possible that your presentation file is password-protected, which can prevent our system from opening it. To ensure that your presentation appears after uploading, please remove any password-protection before uploading.

Why do invitations to my webinar end up in spam?

Invitations to your webinars can sometimes end up in spam for several reasons. Firstly, it may be due to a low-quality or uninterested database of participants’ email addresses, resulting in a lot of FBL and spam complaints. To avoid this, use high-quality databases of participants’ email addresses.

Secondly, if you’ve replaced our logo with an oversized one or used too bright images, it may cause potential participants to unsubscribe from your invitations. Stick to the image sizes of our standard logo and use subtle images.

Thirdly, if you’ve made some mistakes while replacing our signature with your own, it could trigger spam filters. Try to keep your signature simple and concise, avoid using spam words, and use reputable link shortening services. Also, ensure the language of your invitation matches the language of your signature.

Please help, I can't log in to the webinar?

If you’re having trouble logging in to the webinar, there could be a few possible reasons:

  • Incorrect login credentials. Double-check that you are using the correct login information that was provided to you by the webinar host.
  • Network or internet connection issues. Poor internet connection can prevent you from logging in to the webinar. Try restarting your router or connecting to a different network.
  • Blocked access. Your company or network administrator may have blocked access to the webinar platform. You may need to request access or permission from your administrator.
  • The webinar may be at full capacity. Contact the webinar host to check if the maximum number of attendees has been reached. The host can purchase more seats if needed.

Your company’s network administrator may have restricted access to certain websites, including the webinar platform. To resolve this issue, you may need to request permission from your administrator to allow access to the following sites:

If none of these solutions work, contact the technical support team for assistance.

What's the required internet speed for correct webinar operation?

The internet speed required for a successful webinar can vary depending on the type of content being shared and the number of presenters. If you are only using a microphone and webcam, you will need less speed than if you are showing attendees a video while also using your webcam and microphone.

For connection requirements and to ensure you have the necessary speed, you can take a speed test or refer to the recommended speed guidelines provided by the platform.

What do I do if I have a slow internet speed or poor connection?

You can improve your connection by enabling our alternative technology, which provides a more stable connection, even at low speeds. To activate it, simply go to the settings tab in the webinar room. If you need help with the exact steps, click here or contact our technical support team.

Attendees complaining about your microphone wheezing and speaking?

Please start by adjusting the presenter’s microphone volume. You can do this by using the volume slider located above the “speak” button. If the issue with wheezing or speaking persists, please contact our technical support for further assistance.

In the Opera web-browser, neither sound nor video is broadcasted from the presenter?

If you’re using the Opera web-browser and experiencing issues with neither sound nor video being broadcasted from the presenter, there could be a couple of reasons why. One common issue is that Opera may be blocking WebRTC technology. Another possibility is that a VPN is enabled in the Opera browser, which can also block the technology for transmitting sound and video.

To resolve these issues, try enabling the “Use any suitable network interface” option in the browser’s Settings » Advanced » WebRTC section. You can also learn more about how to use WebRTC technology. If you’re still experiencing issues, please contact our technical support team for assistance.

I can hear clicks in live broadcast and/or recorded sessions. What should I do?

If you’re experiencing clicking sounds during live broadcasts or recorded sessions, there are a few things you can try to fix the issue. Firstly, you can try reducing the broadcast quality which should help eliminate the clicking sounds. To do this, go to the settings in the webinar room and select a lower quality value. If your presentation is audio-only, and you’re still hearing clicking sounds, try closing any unused applications and browser tabs which may be causing interference.

Why are webinars not working on Windows XP?

Please note that Microsoft no longer supports Windows XP, and as a result, browsers no longer receive updates for this operating system. Because of this, we cannot guarantee that our service will work properly on Windows XP. Therefore, we recommend that you upgrade your operating system or use a different device to host or attend webinars.

How do I record a webinar?

To record a webinar, simply click on the record button while the meeting is in progress. The recording can be started or stopped by any of the webinar moderators. Once the recording has been stopped, it will be saved to the cloud and available for download in MP4 format (video — H.264, audio — AAC) from the control panel or the webinar room.

You can watch the recording online or replay it during other webinars. It’s a simple and effective way to make sure you don’t miss any important information from the webinar.

How do I upload a keynote/presentation?

To upload a keynote or presentation, first, log in to your webinar room, then navigate to the “Documents” section and select “Presentations.” From there, use the “Upload” button and select the file you wish to upload. A pop-up window will appear, and you can choose your desired file.

It’s essential to note that we support the following formats for presentations: .ppt.pptx.pdf.odp, and .png.

How do I invite attendees without using the MyOwnConference invitation mailing list?

If you want to invite attendees without using MyOwnConference’s invitation mailing list, there are a few options available.

For an open webinar, you can simply create the webinar and copy the link to the event in the Links section. You can then publish the link on your website or social media, or send it via chat messaging apps like WhatsApp, Instagram, Facebook, or Telegram.

For a private webinar with personally invited participants, you can add their names to the Participants section of your account, but leave the email address field blank. Then, schedule your webinar and invite the required attendees using individual login links. You can copy or export these links and send them to each participant individually by email or chat messaging apps.

Please note, that you can invite both participants with and without email addresses to the same event. Participants with email addresses will receive standard invitations from MyOwnConference’s system, while you will need to send the links to participants without email addresses yourself.

What's the maximum file size I can upload?

You can upload presentations with a maximum size of 250 MB, containing up to 250 slides. For video files, the maximum size is 1 GB.

You can contact us via online chat or email if you continue encountering issues and need help finding the answer on our frequently asked questions page

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