Refund Policy, revision 3.22 MyOwnConference

Summary

This policy explains the statutory right of withdrawal of Consumers, refunds after a confirmed failure of the platform, and how to submit a refund request or a complaint. Nothing in this policy limits the rights Consumers have under mandatory law. Terms not defined here have the meaning given in the User Agreement. Paid Plans are offered to Business Customers. If you want to use the platform outside your trade, business, craft or profession, the free plan described in section 1 is open to you, with no time limit and no payment.

§1 Free account

To ensure absolute confidence in our services, we provide an indefinitely free account that opens the webinar room and its core features, within the restrictions listed below.

This does not require payment card details upon registration and does not have an expiration date, provided that the User signs in to the account at least once every six months. An account that nobody has signed in to for six months is deleted together with all its content, and the User is notified in advance.

It allows you to evaluate the quality of our services before purchasing a paid premium plan, so we recommend using it to verify that our service satisfies your needs and expectations before you pay.

The free account has the following restrictions.

1.1. Only for non-business use;

1.2. Our logo is visible on all moderator webcams;

1.3. Provides 500 MB of storage for files;

1.4. Allows up to two presenters simultaneously;

1.5. Allows participants to take turns speaking, within the participant limit stated in item 1.7;

1.6. Allows importing up to 20 contacts for invitations;

1.7. Supports a maximum of 5 participants at any event;

1.8. Allows webinar recordings of up to 20 minutes at resolutions from 480p up to 720p;

1.9. Live sessions can exceed 20 minutes; the 20-minute limit applies only to webinar recordings as specified in item 1.8;

1.10. Sharing of recorded webinar links is not permitted;

1.11. Making alterations for white-label branding is not allowed;

1.12. The custom domain feature is not available;

1.13. OBS broadcasting is not available;

All other functionalities are fully accessible.

At MyOwnConference, we highly value user feedback regarding our software and services.

If you contact us with an error report, question, or suggestion, our Support team will respond swiftly and competently within one business day.

Typically, most issues are resolved instantly via our online chat, available on our website, in the account, or in instant meeting rooms.

If a user breaches our User Agreement, we reserve the right to suspend or terminate the service, with or without prior notice, and no unused funds will be returned.

§2 Right of withdrawal for Consumers

2.1. Paid Plans are offered to Business Customers, who have no right of withdrawal, as set out in clause 10.19 of the User Agreement and in section 2.8 below. If you are nevertheless a Consumer, which means a natural person acting outside your trade, business, craft or profession, you may withdraw from a contract for a paid Plan within 14 days from the day of payment, without giving any reason.

2.2. How to withdraw. Use the withdrawal function "Withdraw from contract here" in the "Subscription" section of your account, send a clear statement to [email protected], or use the model withdrawal form in section 6. Any clear statement is enough, and it is sufficient to send it before the 14 days expire.

2.3. Start within the withdrawal period. Before each payment, in addition to accepting the User Agreement, you tick a separate checkbox, which is never pre-ticked and without which the payment cannot go through. With it you confirm that you have read this policy, request that the Plan starts before the withdrawal period ends, immediately after payment or on the activation date you chose for a one-day Plan, and acknowledge that you lose the right of withdrawal once the Plan has been fully provided. If you then withdraw, you pay for the part of the Plan provided until you informed us of your withdrawal.

2.4. Calculation. Amount retained equals the price paid divided by the number of billing days in the Plan and multiplied by the number of billing days started from activation until the moment you informed us of your withdrawal. For one-day Plans, hours are used instead of days (price paid divided by 24 and multiplied by the hours started). The amount retained is rounded to the smallest unit of the currency you paid in, and the refund equals the price paid minus the amount retained. If the Plan has not started yet when you inform us, nothing is retained. When one payment covers several one-day Plans, each of them is counted as a separate Plan.

Example. A monthly Plan costs $25.80 for 30 billing days, and you inform us during the second billing day. Retained $25.80 × 2 / 30 = $1.72. Refunded $24.08.

2.5. When the right is lost. The right of withdrawal ends once the Plan has been fully provided, because you asked for the Plan to start within the withdrawal period and acknowledged that you lose the right on full performance. A one-day Plan is fully provided 24 hours after activation.

2.6. Refund. We refund the amount due within 14 days from the day we receive your statement, to the payment method used for the original payment and in the same currency. You do not pay any fees for the refund. If your card is in another currency, your bank applies its own exchange rate.

2.7. Your content. After withdrawal, the Plan is deactivated. On request made within 30 days after withdrawal, we provide your recordings and uploaded files free of charge in a commonly used format.

2.8. The right of withdrawal applies only to Consumers and does not apply to Business Customers.

2.9. We never charge you automatically. Every payment is a deliberate action you take in your account, so no money leaves your card unless you choose it. We do not store payment details, so no further charges follow a payment and nothing is charged for later periods.

2.10. We recommend that you review this policy from time to time. It may change to reflect updates to our services or changes in regulations, and we notify you of changes in the way described in clause 18.1 of the User Agreement.

§3 Refunds after a confirmed failure of the platform

3.1. We do refund the unused part of a paid period when the platform genuinely failed to work and there is clear evidence of that failure. Write to us with the details, and if the problem was on our side, we return the remainder of the period. If the downtime was ordinary and did not ruin the period for you, the credit in §15 of our User Agreement applies instead of a refund, and the choice between the two is yours.

3.2. Outside the withdrawal period and outside clause 3.1, payments for Plans are not refundable, because servers and traffic for the paid period are reserved and paid for when the Plan is activated. The free plan, which has no time limit, is available for testing before payment, as are the free screen recorder and webcam recorder.

3.3. Without prejudice to section 2, funds already deposited into your account are not refundable.

3.4. Without prejudice to section 2, if you pay more than the price of the selected Plan, the excess is credited to your account for future use.

3.5. Without prejudice to section 2, deleting your account after a payment does not entitle you to a refund.

§4 Webinar recordings and their availability

4.1. MyOwnConference is a platform for hosting live webinars and conferences. The recording feature is a secondary, supplementary function and is provided on an "as is" basis. We do not sell, distribute, process, or analyze your recordings in any form.

4.2. Because the creation of a recording depends on factors outside our control, the full or partial loss of a recording can occur. Such factors include an unstable internet connection on the host's side, the loss of connection to equipment, the host's device disconnecting, the host forgetting to start the recording, and other force majeure circumstances.

4.3. The full or partial loss of a recording for these reasons is treated as an acceptable and foreseeable limitation of the service, provided that it does not occur more than once or twice over the entire term of your paid plan. Such loss is not grounds for a refund.

4.4. If your business depends on selling or reusing recordings, we recommend that you keep an independent local backup of your event on your own equipment. You are the party who offers the recording to your audience, so safeguarding the reliability of your own business processes remains your responsibility.

4.5. For our part, we continuously improve the platform so as to minimize the likelihood of such situations.

4.6. This section does not limit the statutory rights of Consumers.

§5 Areas of responsibility

5.1. The Service takes full responsibility for the stable operation of its own infrastructure, which includes the service itself, the website, the control panel, the webinar rooms, the streaming servers, and the cloud. Keeping this part reliable is entirely our responsibility.

5.2. The stability of local equipment and the internet connection on the user's side remains within the area of responsibility of the hosts and the administrators of the webinar. This covers reliable hardware, a good-quality internet connection, webcams, microphones, and any other devices used during an event.

5.3. We have no technical means of influencing this part, because we have no physical access to the equipment or the network of the host. A poor connection, network failures, missing equipment, an internet outage on the provider's side, and any blocking imposed by a provider therefore remain within the responsibility of the host.

5.4. Because these circumstances are outside our control and belong to the user's area of responsibility, they are not treated as a failure of the Service and are not grounds for a refund. This provision should be read together with our User Agreement.

§6 Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

• To: UAB "Akovana", Didžioji g. 18, LT-01128 Vilnius, Lithuania, [email protected]
• I hereby give notice that I withdraw from my contract for the provision of the following service: [Plan name]
• Ordered on: [date]
• Account email: [email]
• Name of consumer: [name]
• Address of consumer: [address]
• Signature of consumer (only if this form is notified on paper):
• Date: [date]

§7 Refund requests, complaints and chargebacks

7.1. Refund requests and complaints are handled under section 20 of the User Agreement. We confirm receipt within 1 business day and reply in writing within 14 calendar days.

7.2. Before disputing a payment with your bank, please contact us. A chargeback does not replace the withdrawal procedure.

7.3. If a payment is reversed by the bank, the related Plan is deactivated as unpaid. We provide the payment provider with what it needs to answer that dispute, which is the order details, the consents given at payment, the service usage logs for the paid period and our correspondence about that payment.