Support
Questions & Answers
We've got the answers. Find what you need below or reach out to our support team.
Our free plan has no time limits. It's free, and you can use it indefinitely without restrictions or expiration.
Our free plan is an excellent option for personal, non-commercial use. It offers a range of high-quality features to help you run your webinars effectively.
- You can host webinars using two webcams at the same time, allowing participants to view different speakers or camera angles.
- You can invite and host up to 5 participants in your webinar room at the same time.
- You can record each webinar for up to 20 minutes, in quality up to 1080p.
- You can store up to 500 megabytes of webinar-related files on your account.
Please note
- Presenter webcams will display our logo.
- This plan does not include sharing recorded webinar links or white-label branding options.
We offer three paid plans: daily, monthly, and yearly. The daily plan remains active for 24 hours starting from the moment of payment. If you purchase a daily plan in advance, it becomes active at 12:01 AM on the selected date and expires at 11:59 PM the same day.
The monthly plan lasts 30 days from the date of payment. A yearly plan provides 365 days of access starting from the payment date.
The checkout offers four ways to pay, Pay by card through Paysera bank, Pay by card through Revolut bank, Pay by PayPal and Pay by invoice, which is an IBAN and SEPA transfer. All four work for monthly, yearly and one-day plans.
If you pay as a company, fill in Company details on the Subscription screen first, because the invoice is made out from them. A bank transfer takes a few business days to arrive, so pay well before your event. How to choose and pay for a plan walks through the checkout.
Yes! We offer attractive discounts when you pay upfront.
- 2 months saves you 5%
- 3 months saves you 10%
- 6 months saves you 15%
- 12 months (1 year) saves you 20%
Open the room menu with the button in the top right corner, expand Room settings and choose Increase seats. Each purchase adds 100 seats within a few seconds while the webinar keeps running, and you can repeat it as many times as the event needs. The free plan has this option too.
The extra seats last until the webinar ends. The purchase only makes the room bigger, so your recording time, the number of speakers and your storage stay as your plan sets them.
No restrictions at all. Whether on our free plan or a premium subscription, you can run as many webinars as you want without any limitations.
Each +100 purchase adds 100 seats to the webinar that is running. The room grows as soon as the payment goes through, and nobody has to rejoin.
The seats belong to the webinar you bought them in and last until it ends. Another webinar running at the same time keeps the capacity of your plan, so if two rooms fill up at once, buy seats in each of them.
If your audience outgrows the room regularly, a bigger plan costs less than topping up every time, and what is left of your current plan comes off the price of the new one. For a single large event, a one-day plan is another option. Extra seats during a webinar walks through the purchase step by step.
All our pricing plans include unlimited instant meeting rooms, each with its own permanent URL. You can schedule as many events as you need and run several webinars at the same time, with your plan's attendee limit shared across whichever of them are live at that moment.
You can add as many participants as you like to your contact list. However, for a single webinar you can send invitations to up to five times the participant capacity of your selected package.
For example, if your paid plan allows 150 participants, you can invite up to 750 people to a single webinar. Participants who register do not count against your invitation quota.
On a healthy connection the delay sits between 100 and 600 milliseconds, comfortably inside a second, and that holds for attendees as much as for presenters. A weak line or an older device stretches it to a few seconds, three to seven at worst. Our downloadable broadcasting software runs in the same range rather than a faster one, so reach for it when a connection keeps breaking, not when it is merely slow.
Your data security is our top priority. All content, including presentations, videos, files, and audio and video streams, is protected with AES-128 encryption and SSL certificates, ensuring your privacy and security at all times.
Internet connection speed is the primary factor. Our platform features adaptive video quality that automatically adjusts based on your connection speed.
- A presenter with a camera and a microphone sends about 1.6 Mbps, or about 3.2 Mbps while sharing a screen or playing a video.
- Each attendee needs about 3.2 Mbps of download for every speaker on air, so an event with several speakers asks several times that.
- Multiple attendees sharing the same IP address will share bandwidth, which can affect quality.
You can check your connection speed using the tool in your webinar room and on your account page.
You can upload and share the following file types.
- Presentations: .pdf, .ppt, .pptx, .pptsx, .ppsx, .odp
- Images: .png, .jpg, .jpeg
- Video and audio: .mp4, .mov, .webm, .mkv, .mp3
The Media tab in the webinar room takes .mp4, .mov and .mp3, so upload .webm and .mkv files in Storage in the control panel. Which file formats can I use in a webinar? covers the whole list.
When your account expires, access to stored files will be restricted. You can restore full access by renewing your subscription within 180 days of expiration. Those 180 days are also how long a free account can sit unused, so if nobody signs in during them the account is deleted along with everything in it.
Webinar recordings are stored permanently as long as your pricing plan includes sufficient storage and a free account is signed into at least once every six months, because an unused free account is deleted along with its contents, and we email you before that happens. You can download and share recordings with your audience at any time, even after the live event.
Click the Record button during the live meeting. Any webinar moderator can start or stop recording. After stopping, the recording is saved to the cloud and can be downloaded in MP4 format (H264 video, AAC audio) from the control panel or webinar room.
Export the presentation from Keynote to PDF or PPTX first, because a Keynote file (.key) cannot be uploaded as it is. Then upload it in Storage in the control panel, or in the webinar room under Show on the Presentations tab.
Slides are accepted as PDF, PPT, PPTX, PPTSX, PPSX and ODP. Uploading a presentation to a webinar walks through both routes.
For an open webinar, set up the event and copy the link from the Links section. Share it on your website, social media, or messaging apps like WhatsApp, Instagram, Facebook, or Telegram.
For a private webinar, add attendee names to the Attendees section, schedule your webinar, generate individual login links, and send them directly via email or chat.
Attendees who provide an email will receive an automatic invitation. For others, send the webinar link manually.
A presentation or an image can be up to 1 GB, and a video or audio file up to 4 GB. A presentation is converted up to its 300th slide and the slides after it are dropped, so split a longer deck into two files. Every file also has to fit into the storage left on your plan, and Uploading a presentation to a webinar covers the details.
Yes! You can host a webinar directly from your tablet or smartphone without installing any apps. Use the built-in web browser and navigate to the webinar platform. For the best experience, use the latest version of Safari, Google Chrome, or Mozilla Firefox.
- Locate the invitation link sent by the webinar organizers.
- Open your mobile web browser.
- Enter or paste the invitation link into the address bar.
- Enter your name and tap Join to access the webinar.
No additional apps or software are required. We recommend the latest Google Chrome or Mozilla Firefox for the best experience.
Mobile attendees can listen to and watch the broadcast, engage in live chat, review past comments, watch shared videos, view presentations, and see the host's screen shares.
Use Safari. It fully supports WebRTC technology, ensuring a smooth webinar experience. Due to Apple's restrictions, other browsers like Chrome, Firefox, and Edge may rely on WebView components that can cause compatibility issues. For the most reliable performance, stick with Safari on iOS devices.
This is typically caused by a weak internet connection during the live event. The webcam video may have been omitted to preserve recording quality. Ensure presenters maintain a strong and stable internet connection throughout the event.
Start by allowing your browser to access your microphone and webcam. A permission request will appear at the top of your screen when you join. Click Allow.
If issues persist after granting permission:
- Ensure your devices are correctly connected and switched on.
- Refresh the webpage or restart your browser.
- Try a different browser or device.
Our platform runs entirely in your browser and doesn't directly access devices. If your browser can't detect them, they may be in use by another application (e.g., a messaging or video call app). Restarting your browser or computer usually fixes this. If the problem persists, contact our technical support team.
Try these steps:
- Ensure all presenters use the same browser (e.g., Google Chrome).
- Have presenters wear headphones or a headset to reduce echo.
If the echo continues, contact our technical support team for further assistance.
Our platform is built to work on all devices and browsers and is regularly tested on the latest OS and browser versions. Common causes of issues are listed below.
- Your browser does not support HTML5 or JavaScript.
- Browser extensions such as Adblock, uBlock, uMatrix, or NoScript are interfering.
Try disabling browser extensions and ensure you're using an up-to-date browser. If problems persist, contact our support team.
This is usually caused by a poor internet connection. Our adaptive stream buffering technology maintains video quality 99% of the time but stretches the delay to a few seconds, and to three to seven at worst. Audio always stays synchronized with video.
Recommended troubleshooting steps.
- Restart your Wi-Fi router before the event.
- Switch to a mobile internet connection or a different device.
- Close unnecessary browser tabs and applications.
- Pause any ongoing downloads.
If you're having trouble enabling WebRTC in your browser, download and install our secure broadcasting software as an alternative. This lets you bypass WebRTC issues entirely. Learn more about the alternative broadcasting technology.
Check the following.
- Make sure you're uploading to the correct section (for example, videos cannot be uploaded to the presentations section).
- Verify the file format is supported.
- Presentations accept .pdf, .ppt, .pptx, .pptsx, .ppsx, .odp, .png, .jpg and .jpeg
- Video and audio accept .mp4, .mov, .webm, .mkv and .mp3, and the Media tab in the room takes .mp4, .mov and .mp3
- Check the size. A presentation or an image can be up to 1 GB, and a video or audio file up to 4 GB.
- Make sure the file fits into the storage left on your plan.
If you're still facing issues, contact our technical support team.
Check the following.
- The file can be up to 1 GB, and only the first 300 slides are converted, so the slides after them will not show. Split a longer deck into two files.
- Supported formats are .pdf, .ppt, .pptx, .pptsx, .ppsx, .odp, .png, .jpg and .jpeg.
Your presentation file may have password protection that prevents our system from opening it. Remove any password protection from the file before uploading, then re-upload it.
Here are common reasons and how to fix them.
- Low-quality email list. Use high-quality and engaged email databases to minimize spam complaints.
- Oversized or overly bright images. Stick to standard image sizes and subdued visuals.
- Signature mismatches. Keep your signature simple, avoid spam trigger words, and use reputable link shortening services.
- Language mismatch. Make sure the language in your invitation matches the language in your signature.
Please ensure the following domains are whitelisted in your network or firewall settings.
*.myownconference.com *.mywebinar.com *.mywebinar.io
If issues persist after whitelisting, please contact our support team via online chat.
The required speed depends on what you are sharing and the number of presenters.
- A presenter with a microphone and webcam needs about 1.6 Mbps of upload.
- Sharing a screen or playing a video raises the presenter's upload to about 3.2 Mbps.
- Each attendee needs about 3.2 Mbps of download for every speaker on air, so the figure grows with the number of speakers.
Internet speed for the webinar room works out the figures presenter by presenter.
We provide a TCP-based alternative to WebRTC that works better on slower or unstable connections. Download and install our secure broadcasting software to use this alternative technology. Contact our support team for setup assistance.
Start by adjusting the presenter's microphone volume using the volume slider located above the Speak button. If buzzing or other audio issues continue, contact our technical support for further assistance.
Common causes in Opera are listed below.
- Opera is blocking WebRTC technology.
- A VPN is enabled in Opera, blocking audio and video transmission.
To resolve this, open Settings, then Advanced, then WebRTC, and enable the "Use any suitable network interface" option. If you're still having problems, contact our technical support team.
- Lower the broadcast quality. Go to your webinar room settings and select a lower quality option.
- Focus on audio. If your presentation doesn't need visuals, close unused applications and browser tabs that may be causing interference.
Help center
Technical questions as you learn the platform
The answers above are the short version. Our separate help center goes step by step, with screenshots that walk you through the dashboard, the webinar room, and the settings you'll work with as you learn the platform.
