Refund Policy

The MyOwnConference service is very particular about any feedback from the users concerning the software we provide. If you send us a message informing about an error, any question or just a suggestion, you will receive a fast and competent answer from our technical support team within 24 hours. As a rule, the majority of problems is solved "on the spot".

Numerous positive reports concerning our specialists and products prove professionalism and quality of the service we provide.

Nevertheless, please read the refund policy for the MyOwnConference service.

We provide full refund of your payment in the following cases

  • When you continuously encounter an error, which is preventing you from using our software properly, and if we are not able to correct the error within an acceptable period of time or are unable to suggest a temporary solution.

    Please, note! In this case refund shall only be given if you provide detailed information about your error, requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.;

  • When you experience hardware incompatibility issues (our software does not support your requirements) that prevent you from using our software properly and we are unable to eliminate the incompatibility within an acceptable period of time or suggest a temporary solution;
  • When you accidentally bought the software more than once.

If you are not 100% satisfied with your purchase, you can request a full refund. You can get back your finances not later than within 10 days from the purchase date.

We reserve the right to decline refund requests in the following cases

  • When a user demands refund immediately after buying the software;
  • When a user informs us about cancelling its decision to buy the software and provides no particular reasons;
  • When reasons preventing a customer from proper use of our software are clearly stated at our official website (e.g., if the customer requests refund due to the absence of features we never claimed to provide and which are not listed in the feature list for our software).

In such cases, if you disagree with our grounds for refund refusal, you can apply to your bank and initiate a chargeback.

Please, note! In any case of refund or chargeback your registration name and credit card will be immediately blocked and you will not be able to use new versions of our software.

(Last edited: December 25, 2014. Revision: 1.7)

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