Frequently asked questions

The validity period of the free account is not limited. You can use our service for free constantly.

• recording time is limited to 20 minutes;
• up to 20 webinar attendees.

The rest of functionality is provided in full.

We have three types of plans: one-time, annual and monthly plans. One-time plans are valid for 24 hours from the time of payment. Validity of a monthly plans is 30 days, and 365 days for annual plans, from the date of payment.

You can pay for the service by bank transfer or by card. Payment is made via PayPal and the Paysera payment system, which supports WebMoney, Visa and MasterCard.

To pay by bank transfer, in the Profile section of your dashboard, enable the Use Company Details toggle. Put the related details into the corresponding text field. After this, go to the Payment section, select the required plan, press Buy Now and then select Wire Transfer. Pay for the services of MyOwnConference in your bank with the help of the invoice received.

Please note that if you pay by bank transfer, your account will be settled and activated within 3 to 7 business days.

Important! You can pay by bank transfer for any pricing plan except for the one-day plan. You can pay for one-day plans only by card or PayPal.

You can get a discount on any tariff plan by paying the monthly fee in advance. Pay for 2 months of service in advance and earn a 5% discount off the regular monthly subscription fee. Pay for 3 months in advance and earn a 10% discount. Pay for 6 months in advance and earn a 15% discount. If you pay for a full year of service in advance you will earn a 20% discount.

During the webinar, you can always buy an additional 100 seats. To do this, click the menu button in the upper right corner of the webinar room and select Buy additional seats. After a successful payment, your webinar room will be increased by 100 seats for the next 5 hours. Buying extra seats does not increase the recording time at the free plan.

We don't limit the number of webinars. You can conduct an unlimited number of webinars in any plan.

Yes, we accept payment in BTC (Bitcoin) and ETH (Ethereum) at the exchange rate valid for the payment date. Contact our online support to get an address.

We provide live broadcasting with a delay of less than 1 second. For this, the web browser of the presenter should support Web Real-Time Communication (WebRTC) technology. If this technology is not available to the webinar guests, they will hear and see the presenter with a 4 to 10 seconds delay.

We use the most advanced technology to protect user data. All of your information, uploaded keynotes, videos, files, video and sound streams are protected using SSL certificates and the most reliable encryption AES-128 (Advanced Encryption Standard).

Our platform uses adaptive quality of video and audio, thus during the broadcast its quality depends mainly on your Internet connectivity speed. For quality broadcasting it should be not less than 4-5 Mbps for events with only one presenter.

NB! When several attendees log into a webinar from the same IP address, the Internet connectivity speed is divided by the number of connections. In this case, we do not guarantee webinar audio/video quality. For corporate events, we advise using Internet connectivity of 50 Mbps and above.

The following file formats can be uploaded and used during the webinar:

• keynote: .ppt  .pptx  .pdf  .odp  .png  .jpg 
• video and audio: .mp4  .mp3

After an account is expired, access to the files in the dashboard will be denied. Nevertheless, you will be able to restore access to them within 180 days if you pay for the platform’s services again.

The period of webinar recordings storing time is 180 days (6 months) at any pricing plan. After this period, the recording will be automatically deleted.

Yes, you can conduct webinars with a smartphone or tablet by using the mobile device browser. All of the features and functions will be available in the browser so there no need to download and install any additional software. For the best performance, we recommend using the latest version of the Google Chrome or Mozilla Firefox browser.

1. Open your web browser.
2. Copy the link to the webinar provided by its organizers.
3. Paste it into the browser’s address field.
4. Fill out your name.

Listening to broadcasts, sending chat messages, reading posts of the presenter and other attendees, watching videos, presentations and the screen shared by the presenter.

During the webinar, the presenter had bad Internet connection. In such cases, the webcam picture is not recorded to preserve the high quality of the recording overall.

In the Google Chrome browser you need to explicitly confirm permission to access the webcam and microphone. To do this, go to the browser popup window in the upper part of the screen and confirm permission by clicking on the Allow button.

Our software for webinars usually works with any browser and on any platform. Our team tests the platform on all currently available operating systems and on all available browsers. But, unfortunately, sometimes there are exceptions. For example, the webinar will not work if:

• Your browser does not support HTML5 or JavaScript is disabled in your web browser;
• Your browser or any installed extension, such as AdBlock, uBlock, uMatrix, NoScript.

If you or your attendees have such problems using our platform, please contact our technical support. We will try to help you as soon as possible.

Check what section you upload the materials to. You cannot upload videos to the keynote section, keynotes to the files section, etc.

• If a keynote fails to upload, check if its format is allowed;
• Only MP4 and MP3 formats can be uploaded to the video/audio section.

If you or your attendees have such problems using our platform, please contact our technical support. We will try to help you as soon as possible.

This problem may occur if you have incorrect time on your computer. You need to enable the Get Date and Time from the Server feature in your computer settings, or set the current time and date manually. Necessity of having precise date and time settings is connected with the security of our service and impossibility of viewing the files you uploaded apart of your webinar.

The system allows uploading a keynote of up to 100 MB containing no more than 250 slides.

Due to technical limitations, iPhone and iPad support only rooms with one presented. When 2 or more presenters speak in the webinar room, it is possible to hear only one presenter at a time, or several of them but one by one. In this case, a webinar attendee needs to enable or disable the webcam of other presenters manually. Soon, we are going to deliver the iPhone/iPad app that will fix the issue.

Because a password had been set on the file. Our system cannot open password-protected files. Therefore, before uploading a keynote, you should make sure file doesn't contain the password.

If you're a listener of the webinar, this situation may occur because the webinar moderator has blocked your access to this webinar. In this case, you should contact the webinar organizer to provide you with a link to the webinar and find out the reason for blocking.

It might be possible your system administrator denied access to the websites and services, not complying with the corporate requirements. In this case, request your administrator to allow external access to the following required domains:
*.moc.ac
*.mywebinar.io
*.mywebinar.net
*.mywebinar.live
*.mywebinar.com
*.myownconference.com
*.myownconference.net
*.myownconference.org

The required Internet connection speed depends on the mode used during the webinar, as well as the number of presenters. Upload   Download Broadcasting with microphone and webcam

Enable Alternative technology. This technology ensures a more stable connection, even if the Internet connectivity speed is low. You can activate the Alternative technology in your settings in the webinar room. For the steps, check the user guide or contact tech support.

First of all, decrease the speaker's volume. For this, use the volume slider above the Speak button. If the microphone continues wheezing, contact Support.

It is possible that VPN has been enabled in the Opera Web Browser. VPN will block WebRTC which is required for transmitting video and audio. In order for WebRTC and VPN to operate in Opera, you will need to activate the "Use Any Suitable Network Interface" (recommended) option. This can be configured in the advanced settings options of the Privacy and Security section of the browser.

To eliminate any clicking sounds during live broadcasting, we recommend that you decrease the quality of the broadcasted video. This will eliminate the clicking sounds in live broadcasting or recorded sessions. To do this in your webinar room, go to settings and then select a lower quality value. If your presentation is audio only and the clicking sound persists, we recommend that you close all unused applications and close any open browser tabs.

Windows XP is no longer supported by Microsoft. Browsers no longer receive updated for Windows XP, thus we cannot guarantee operation of our service there. To host webinars and attend them, upgrade your OS to the latest version or use another device.

For recording a webinar, you need to click the Record button during the meeting. To stop recording, you need to click the same button. Any moderator available in the room can start and stop recording.

When stopped, the record will be sent to conversion automatically. The recorded webinar will be available for download in the control panel and in the room in MP4 format (video - H.264, audio - AAC). In addition, you can watch the record online or replay it during other webinars.

Log in to the webinar room, click Documents, then select Keynotes and use the Upload button. In the popup window, select the desired file.

The system allows uploading keynotes of up to 100 MB, having not more than 250 slides. The video file should be no more than 1GB.