Question 1

What is the duration of the free plan?

Accepted Answer

Our free plan has no time limits. It's free, and you can use it indefinitely without restrictions or expiration.

Question 2

What are the limitations of the free plan?

Accepted Answer

Our free plan is an excellent option for personal, non-commercial use. It offers a range of high-quality features to help you run your webinars effectively.

You can host webinars using two webcams at the same time, allowing participants to view different speakers or camera angles.
  You can invite and host up to 5 participants in your webinar room at the same time.
  You can record each webinar for up to 20 minutes in either 480p or 720p quality.
  You can store up to 1 gigabyte of webinar-related files on your account.

Please note

Presenter webcams will display our logo.
  This plan does not include sharing recorded webinar links or white-label branding options.

Question 3

How long do your paid plans last?

Accepted Answer

We offer three paid plans: daily, monthly, and yearly. The daily plan remains active for 24 hours starting from the moment of payment. If you purchase a daily plan in advance, it becomes active at 12:01 AM on the selected date and expires at 11:59 PM the same day.
The monthly plan lasts 30 days from the date of payment. A yearly plan provides 365 days of access starting from the payment date.

Question 4

What payment methods are available?

Accepted Answer

We offer various convenient payment options: credit card, bank transfer, PayPal, or Paysera (which supports WebMoney, Visa, and MasterCard). We also accept cryptocurrencies including BTC, ETH, and USDT.
For bank transfers, visit your profile, activate "Use company details," enter your payment information, select your plan, click "Buy now," and choose "Wire transfer." You will receive full instructions including account details and a transaction reference number.
Please note that bank transfers may take 3 to 7 business days to process. Bank transfers are not available for one-day plans, so please use a credit card or PayPal for those.

Question 5

Do you offer reduced rates for paid plans?

Accepted Answer

Yes! We offer attractive discounts when you pay upfront.

2 months saves you 5%
  3 months saves you 10%
  6 months saves you 15%
  12 months (1 year) saves you 20%

Question 6

How can I increase the capacity of my webinar while it's in progress?

Accepted Answer

If you need to add more attendees during your event, click the Menu button in the top right corner of your webinar room and choose Buy additional seats. This lets you instantly purchase 100 seats, available for the next 5 hours.
Please note that if you're using the free plan, purchasing additional seats will not extend your recording time.

Question 7

Are there restrictions on the number of webinars I can conduct?

Accepted Answer

No restrictions at all. Whether on our free plan or a premium subscription, you can run as many webinars as you want without any limitations.

Question 8

How does the +100 feature work?

Accepted Answer

The +100 feature lets you instantly add 100 seats to your webinar room with a straightforward purchase. Your event room capacity expands as soon as payment is processed.
This increase applies only to the specific webinar for which you purchase the feature and is valid for five hours. If multiple webinars require additional seats, you must purchase the +100 feature for each separately.
You can also upgrade your plan by paying the difference or selecting a one-day plan for larger events. Best of all, you don't need to pause or restart your webinar after purchasing. The session continues uninterrupted.

Question 9

Can I pay in cryptocurrency?

Accepted Answer

Yes! We accept BTC, ETH, and USDT. The exchange rate at the time of your transaction will apply. If you need a specific payment address for your chosen cryptocurrency, please contact our online support team.

Question 10

Do you offer plans with multiple webinar rooms?

Accepted Answer

All our pricing plans include unlimited instant meeting rooms, each with its own permanent URL. You can schedule as many events as you need and run multiple webinars simultaneously without any restrictions.

Question 11

Is there a limit on how many participants I can add and invite?

Accepted Answer

You can add as many participants as you like to your contact list. However, for a single webinar you can send invitations to up to five times the participant capacity of your selected package.
For example, if your paid plan allows 150 participants, you can invite up to 750 people to a single webinar. Participants who register do not count against your invitation quota.

Question 12

What is the typical latency during webinars?

Accepted Answer

If presenters use WebRTC-capable browsers, there will be less than a one-second delay between presenters. Attendees may notice a 1- to 10-second delay. To reduce latency, we recommend downloading and installing our secure broadcasting software, which significantly lowers delay when you have a stable internet connection.

Question 13

How well is my data protected?

Accepted Answer

Your data security is our top priority. All content, including presentations, videos, files, and audio and video streams, is protected with AES-128 encryption and SSL certificates, ensuring your privacy and security at all times.

Question 14

What factors affect my webinar's broadcast quality?

Accepted Answer

Internet connection speed is the primary factor. Our platform features adaptive video quality that automatically adjusts based on your connection speed.

Minimum recommended speed for a single presenter is 4 to 5 Mbps.
  For corporate events with multiple speakers, aim for 50 Mbps or higher.
  Multiple attendees sharing the same IP address will share bandwidth, which can affect quality.

You can check your connection speed using the tool in your webinar room and on your account page.

Question 15

What types of files can I use in my webinar?

Accepted Answer

You can upload and share the following file types.

Presentations: .ppt, .pptx, .pdf, .odp, .png, .jpg, .gif (animated)
  Video: .mp4
  Audio: .mp3 (can be played alongside presentation slides)

Question 16

How long are my materials stored in the account?

Accepted Answer

When your account expires, access to stored files will be restricted. You can restore full access by renewing your subscription within 180 days of expiration.

Question 17

How long are webinar recordings stored?

Accepted Answer

Webinar recordings are stored permanently as long as your pricing plan includes sufficient storage. You can download and share recordings with your audience at any time, even after the live event.

Question 18

How do I record a webinar?

Accepted Answer

Click the Record button during the live meeting. Any webinar moderator can start or stop recording. After stopping, the recording is saved to the cloud and can be downloaded in MP4 format (H264 video, AAC audio) from the control panel or webinar room.

Question 19

How do I upload a Keynote presentation?

Accepted Answer

Log into your webinar room, go to the Documents section, and select Presentations. Click Upload and choose your file.
Supported formats include PPT, PPTX, PDF, ODP, and PNG. Note that Keynote files (.key) must be exported to one of these formats before uploading.

Question 20

How do I invite attendees without using your invitation service?

Accepted Answer

For an open webinar, set up the event and copy the link from the Links section. Share it on your website, social media, or messaging apps like WhatsApp, Instagram, Facebook, or Telegram.
For a private webinar, add attendee names to the Attendees section, schedule your webinar, generate individual login links, and send them directly via email or chat.
Attendees who provide an email will receive an automatic invitation. For others, send the webinar link manually.

Question 21

What's the biggest file I can upload?

Accepted Answer

Presentations can be up to 250 MB and a maximum of 250 slides. Video files can be up to 1 GB.

Question 22

Can I host a webinar using my tablet or smartphone?

Accepted Answer

Yes! You can host a webinar directly from your tablet or smartphone without installing any apps. Use the built-in web browser and navigate to the webinar platform. For the best experience, use the latest version of Safari, Google Chrome, or Mozilla Firefox.

Question 23

How do I join a webinar from my mobile device as an attendee?

Accepted Answer

Locate the invitation link sent by the webinar organizers.
  Open your mobile web browser.
  Enter or paste the invitation link into the address bar.
  Enter your name and tap Join to access the webinar.

No additional apps or software are required. We recommend the latest Google Chrome or Mozilla Firefox for the best experience.

Question 24

What can attendees do on their mobile devices during a webinar?

Accepted Answer

Mobile attendees can listen to and watch the broadcast, engage in live chat, review past comments, watch shared videos, view presentations, and see the host's screen shares.

Question 25

What's the best browser to use when hosting a webinar from an iPhone or iPad?

Accepted Answer

Use Safari. It fully supports WebRTC technology, ensuring a smooth webinar experience. Due to Apple's restrictions, other browsers like Chrome, Firefox, and Edge may rely on WebView components that can cause compatibility issues. For the most reliable performance, stick with Safari on iOS devices.

Question 26

Why is my webinar recording missing the presenter's webcam?

Accepted Answer

This is typically caused by a weak internet connection during the live event. The webcam video may have been omitted to preserve recording quality. Ensure presenters maintain a strong and stable internet connection throughout the event.

Question 27

My microphone and webcam aren't working. What should I do?

Accepted Answer

Start by allowing your browser to access your microphone and webcam. A permission request will appear at the top of your screen when you join. Click Allow.
If issues persist after granting permission:

Ensure your devices are correctly connected and switched on.
  Refresh the webpage or restart your browser.
  Try a different browser or device.

Question 28

Why are my webcam and/or microphone blocked?

Accepted Answer

Our platform runs entirely in your browser and doesn't directly access devices. If your browser can't detect them, they may be in use by another application (e.g., a messaging or video call app). Restarting your browser or computer usually fixes this. If the problem persists, contact our technical support team.

Question 29

What if there is an echo during the webinar?

Accepted Answer

Try these steps:

Ensure all presenters use the same browser (e.g., Google Chrome).
  Have presenters wear headphones or a headset to reduce echo.

If the echo continues, contact our technical support team for further assistance.

Question 30

What should I do if the webinar isn't working?

Accepted Answer

Our platform is built to work on all devices and browsers and is regularly tested on the latest OS and browser versions. Common causes of issues are listed below.

Your browser does not support HTML5 or JavaScript.
  Browser extensions such as Adblock, uBlock, uMatrix, or NoScript are interfering.

Try disabling browser extensions and ensure you're using an up-to-date browser. If problems persist, contact our support team.

Question 31

What if attendees complain about a frozen picture or missing sound?

Accepted Answer

This is usually caused by a poor internet connection. Our adaptive stream buffering technology maintains video quality 99% of the time but may cause up to a 10-second delay. Audio always stays synchronized with video.
Recommended troubleshooting steps.

Restart your Wi-Fi router before the event.
  Switch to a mobile internet connection or a different device.
  Close unnecessary browser tabs and applications.
  Pause any ongoing downloads.

Question 32

What if I can't enable WebRTC?

Accepted Answer

If you're having trouble enabling WebRTC in your browser, download and install our secure broadcasting software as an alternative. This lets you bypass WebRTC issues entirely. Learn more about the alternative broadcasting technology.

Question 33

What should I do if a file won't upload?

Accepted Answer

Check the following.

Make sure you're uploading to the correct section (for example, videos cannot be uploaded to the presentations section).
  Verify the file format is supported.
    
      Presentations accept .ppt, .pptx, .pdf, .odp, .png, .jpg, .gif
      Audio and Video accept .mp3 and .mp4 only

If you're still facing issues, contact our technical support team.

Question 34

My presentation slides aren't showing up. What should I do?

Accepted Answer

Check the following.

File size must be under 200 MB with no more than 300 slides.
  Supported formats include .ppt, .pptx, .pdf, .odp, .png, .jpg, and .gif.

Question 35

Why did my presentation disappear after I uploaded it?

Accepted Answer

Your presentation file may have password protection that prevents our system from opening it. Remove any password protection from the file before uploading, then re-upload it.

Question 36

Why are my webinar invitations ending up in spam?

Accepted Answer

Here are common reasons and how to fix them.

Low-quality email list. Use high-quality and engaged email databases to minimize spam complaints.
  Oversized or overly bright images. Stick to standard image sizes and subdued visuals.
  Signature mismatches. Keep your signature simple, avoid spam trigger words, and use reputable link shortening services.
  Language mismatch. Make sure the language in your invitation matches the language in your signature.

Question 37

I can't log into the webinar. What should I do?

Accepted Answer

Please ensure the following domains are whitelisted in your network or firewall settings.
*.moc.ac *.mywebinar.io *.mywebinar.net *.mywebinar.live *.mywebinar.com *.myownconference.com *.myownconference.net *.myownconference.org
If issues persist after whitelisting, please contact our support team via online chat or email.

Question 38

What internet speed do I need for a webinar?

Accepted Answer

The required speed depends on what you are sharing and the number of presenters.

Microphone and webcam only require 4 to 5 Mbps.
  Webcam plus video sharing with attendees needs higher speeds.
  Corporate events with multiple speakers require 50 Mbps or higher.

Question 39

What should I do if I have slow internet speed or a poor connection?

Accepted Answer

We provide a TCP-based alternative to WebRTC that works better on slower or unstable connections. Download and install our secure broadcasting software to use this alternative technology. Contact our support team for setup assistance.

Question 40

Are attendees complaining about a buzzing or crackling microphone?

Accepted Answer

Start by adjusting the presenter's microphone volume using the volume slider located above the Speak button. If buzzing or other audio issues continue, contact our technical support for further assistance.

Question 41

I'm not getting any sound or video from the presenter in the Opera browser. What should I do?

Accepted Answer

Common causes in Opera are listed below.

Opera is blocking WebRTC technology.
  A VPN is enabled in Opera, blocking audio and video transmission.

To resolve this, open Settings, then Advanced, then WebRTC, and enable the "Use any suitable network interface" option. If you're still having problems, contact our technical support team.

Question 42

I'm hearing clicks during live broadcasts and recordings. What can I do?

Accepted Answer

Lower the broadcast quality. Go to your webinar room settings and select a lower quality option.
  Focus on audio. If your presentation doesn't need visuals, close unused applications and browser tabs that may be causing interference.

Questions & Answers

Try it yourself, because the best answers come from experience