The validity period of the free account is not limited. You can use our service for free constantly.

We have three types of plans: one-time, annual and monthly plans. One-time plans are valid for 24 hours from the time of payment. Validity of a monthly plans is 30 days, and 365 days for annual plans, from the date of payment.

Payment is made via PayPal and the Paysera payment system, which supports WebMoney, Visa, MasterCard and Maestro.

We provide live broadcasting with a delay of less than 1 second. For this, the web browser of the presenter should support Web Real-Time Communication (WebRTC) technology. If this technology is not available to the webinar guests, they will hear and see the presenter with a 4 to 10 seconds delay.

We use the most advanced technology to protect user data. All of your information, uploaded keynotes, videos, files, video and sound streams are protected using SSL certificates.

Yes, all your guests and webinar attendees have the ability to log on using an account in one of the seven social platforms.

We use adaptive quality of audio and video compression, so the broadcasting quality during the webinar is dependent on the speed of your Internet connection. For the highest quality your Internet speed should be at least 2MB (if you use your webcam during a meeting). If you don't use the webcam

The following file formats can be uploaded and used during the webinar:

• keynote: .ppt  .pptx  .pdf  .odp  .png  .jpg 
• video and audio: .mp4  .mp3
• shared files: any files except those listed in the abovecategories.

After an account is expired, access to the files in the dashboard will be denied. Nevertheless, you will be able to restore access to them within 180 days if you pay for the platform’s services again.

Yes, you can conduct webinars with a smartphone or tablet by using the mobile device browser. All of the features and functions will be available in the browser so there no need to download and install any additional software. For the best performance, we recommend using the latest version of the Google Chrome or Mozilla Firefox browser.

1. Open your web browser.
2. Copy the link to the webinar provided by its organizers.
3. Paste it into the browser’s address field.
4. Fill out your name.

During the webinar, the presenter had bad Internet connection. In such cases, the webcam picture is not recorded to preserve the high quality of the recording overall.

In the Google Chrome browser you need to explicitly confirm permission to access the webcam and microphone. To do this, go to the browser popup window in the upper part of the screen and confirm permission by clicking on the Allow button.

Our software for webinars usually works with any browser and on any platform. Our team tests the platform on all currently available operating systems and on all available browsers. But, unfortunately, sometimes there are exceptions. For example, the webinar will not work if:

• Adobe Flash Player is not installed on your computer. You can download and install it from here.
• Your browser does not support HTML5 or JavaScript is disabled in your web browser;
• Your browser or any installed extension, such as AdBlock, FlashBlock and alike, blocks Adobe Flash Player.

If you or your attendees have such problems using our platform, please contact our technical support. We will try to help you as soon as possible.

Check what section you upload the materials to. You cannot upload videos to the keynote section, keynotes to the files section, etc.

• If a keynote fails to upload, check if its format is allowed;
• Only MP4 and MP3 formats can be uploaded to the video/audio section.

If you or your attendees have such problems using our platform, please contact our technical support. We will try to help you as soon as possible.

This problem may occur if you have incorrect time on your computer. You need to enable the Get Date and Time from the Server feature in your computer settings, or set the current time and date manually. Necessity of having precise date and time settings is connected with the security of our service and impossibility of viewing the files you uploaded apart of your webinar.

The system allows uploading a keynote of up to 100 MB containing no more than 250 slides.

Because a password had been set on the file. Our system cannot open password-protected files. Therefore, before uploading a keynote, you should make sure file doesn't contain the password.

If you're a listener of the webinar, this situation may occur because the webinar moderator has blocked your access to this webinar. In this case, you should contact the webinar organizer to provide you with a link to the webinar and find out the reason for blocking.

It might be possible your system administrator denied access to the websites and services not complying with the corporate requirements.

The required Internet connection speed depends on the mode used during the webinar, as well as the number of presenters. Upload   Download Broadcasting with microphone and webcam

For recording a webinar, you need to click the Record button during the meeting. To stop recording, you need to click the same button.

When stopped, the record will be sent to conversion automatically. The recorded webinar will be available for download in the control panel and in the room in MP4 format (video - H.264, audio - AAC). In addition, you can watch the record online or replay it during other webinars.

For inviting attendees to the webinar, you will need to copy the link to a webinar room login page:

• if you are in a room, the Copy Link button is located in the screen's upper left corner, next to the name of your webinar;
• if you are in Control Panel, the Copy Link button is in the "Webinars" - it also generates a link for invitation.

After copying the link, you can send it to attendees.

Besides you can activate the "Share" function for your attendees and promote your event in that way.

Yes. You can integrate the service into your website and users can take part in the webinar directly from your site. Built-in version supports audio and video broadcasting, keynotes, videos and desktop sharing.

People using the built-in version participate in the webinar only as Listeners: they cannot speak, read or send messages in the chat, neither can they take part in polls.

in the Control Panel, select Presentations and then click Add Files. In the popup window, select the required files;

in a webinar room, click Documents, then select Keynotes and use the Upload button. In the popup window, select the desired file.

The system allows uploading files of up to 100 MB, having not more than 250 slides.