Frequently asked questions

There’s no time limit on the free plan. It’s free forever.

Want to sign up? Click here.

• Record up to 20 minutes during one webinar.
• Limited to 20 webinar attendees at the same time.
• Limited to 20 attendees by import.
• Storage: 500 Mb.
• 3 cameras simultaneously.
• Recording quality: SD, HD.

All other features work just like the premium plans.

We have 3 types of plans: one-time, annual, and monthly.

One-time plans are valid for 24 hours from the time of payment and one-time plans bought in advance start at 00:01 on the date selected until 23:59.

Monthly plans are valid for 30 days from the date of payment and annual plans are valid for 365 days from the date of payment.

You can pay via card or bank transfer. Payment is made using PayPal and the Paysera payment system. This supports WebMoney, Visa, and MasterCard.

If you want to pay by bank transfer, go to the profile section in your dashboard, enable "Use company details" and enter your details into the required fields. Then go to the payment section, select your chosen plan, press "Buy now", and select "Wire transfer".

You'll receive instructions on where to send your payment (including account details and a reference number to add). Once your transfer has been processed, you'll receive an invoice for accounting purposes.

Please note if you pay via bank transfer your account will be active within 3 to 7 business days. For faster activation, please use an alternative method.

Important! You can’t use the bank transfer method for one-day plans. Please use a card or Paypal.

Discounts are available for tariff plans when paying monthly fees in advance. For example, if you pay 2 months in advance you’ll get a 5% discount off the standard monthly fee. Pay 3 months in advance and you’ll get a 10% discount. Pay 6 months in advance and you’ll get a 15% discount. Pay a full year in advance and you'll get a 20% discount.

You can buy an extra 100 seats at any time during the webinar. Click the "Menu" button in the upper right corner of the webinar room and select "Buy additional seats". After successful payment, your webinar room will be increased by 100 seats for the next 5 hours.

Buying extra seats does not increase the recording time of the free plan.

No, you can conduct an unlimited number of webinars on any of our plans.

By paying for the purchase of an additional 100 seats in the webinar room, we will increase its capacity in a few seconds after successful payment. Please note the capacity extension does not apply to the entire plan, but only to THIS webinar - the one from which you paid for the extension. If you need to increase the capacity for several webinars, you will have to use the +100 function for each webinar. Also, you can upgrade your plan by paying the difference or pay for a one-day plan for large-scale events. The extension is valid for 5 hours. There is no need to refresh or restart the webinar.

Yes, we accept payment in BTC (Bitcoin) and ETH (Ethereum) at the current rate valid for the date of payment. Contact our online support to get an address.

Yes, each tariff plan allows you to create up to 5 webinars with a permanent link and unlimited temporary webinar rooms for scheduled events.

Between presenters, the delay will always be less than 1 second. However, the presenter’s web-browser must support Web Real-Time Communication technology. Attendees can expect to hear and see presenters with a 4-10 second delay.

If you would like to minimize the delay, we recommend using Alternative Technology. You need to download and install a special add-on. The Alternative technology will reduce the delay to 0.5 seconds with a stable internet connection.

We use market-leading technology to protect user data. All your information including uploaded keynotes, videos, files, and video/sound streams are protected using SSL certificates and AES-128 (Advanced Encryption Standard) encryption.

We use adaptive video quality so the quality you experience depends on your internet speed. The faster your internet the better quality. As a ballpark, your speed should be no less than 4 - 5 Mbps for events with one presenter. Test out connections and check your results here.

When attendees are located at the same IP address, the internet speed is divided by the number of connections. We do not guarantee webinar audio/video quality in this scenario. For corporate events, we advise an internet speed of 50 Mbps or more.

You can share and present the following file formats during your webinar:

• Keynote: .ppt .pptx .pdf .odp .png .jpg
• Video: .mp4
• Audio: .mp3

After an account has expired, access to the files in your dashboard is denied. However, if you pay for our service again within 180 days you can restore them.

Webinar recordings are stored for 180 days (6 months). After this period, recordings are deleted. Remember you can download and share your recording wherever you please.

Yes, you can conduct webinars with your smartphone or tablet using the device’s pre-installed internet browser. No need to download additional apps or software. For the best performance, we recommend using the latest version of Google Chrome or Mozilla Firefox.

1. Copy the invite link provided by the organizers.
2. Open your web browser.
3. Paste the link directly into the browser’s address field.
4. Enter your name and you’re in!

Listen and watch broadcasts, join the live chat, read previous posts, watch shared videos, view keynotes, and see screen shares by the presenter.

At some point during the webinar, the presenter had a poor internet connection. To preserve the quality of the recording overall, the presenter’s webcam is not recorded.

Fear not. In the Google Chrome browser, you need to grant permission to access your webcam and microphone. Upon entering the webinar you’ll find a pop up in the upper part of the screen, you need to click the "Allow" button to confirm permissions.

If this didn’t appear for you click the three dots in the top right corner of your Google Chrome browser, go to settings, click "Privacy and security", click "Site settings", then under "Permissions", you’ll find the settings to fix the issue.

Our webinar room can work with almost all paid VPN. But when you use VPN from Yandex or Opera we cannot guarantee 100% quality of the broadcast or recordings. Since these VPN are free they can't offer you the quality service. Often, their VPN servers are heavily overloaded, as a result, the webinar room may not always opens correctly or broadcast may be intermittently. Therefore, we do not recommend to use these VPN services or any free to watch or host webinars. Please note that poor broadcast quality when using these or free VPN is not a reason for a refund.

We does not have the direct access to your webcam and microphone. The webinar room works in a browser, and we make all connections only through the browser.

Sometimes your browser cannot connect to the webcam or microphone just because other software can use and connect to the webcam or microphone in exclusive mode (instant messengers, programs for video calls, etc.).

In such a situations you will not able to use webcam or microphone in the webinar room because your browser cannot detect them at a low system level and cannot connect to them respectively.

In 99% of same cases you can solve this problem by restarting the browser or computer.

But please feel free to contact to our technical support if restarting the browser or computer didn't help you. We would be happy to help you to solve this issue.

The problem is solved quite simply. First, make sure all hosts are using the same browser - Google Chrome, for example. In this case, there will be no echo between the presenters. In addition, headphones or a headset can help avoid echo.

Our webinar platform usually works with any device or browser. The team tests the platform on all currently available operating systems and browsers. But, sometimes there are exceptions. The webinar won’t work if:

• Your browser doesn’t support HTML5/JavaScript, or it’s disabled for your browser.
• Your browser has installed extensions like Adblock, uBlock, uMatrix, NoScript.

If you or your attendees have issues using our platform, please contact our technical support. We’ll try to get you up and running as soon as possible.

In MyOwnConference, you conduct live meetings, broadcasting, and so on. In these cases, webinar quality directly depends on the quality of the Internet connection. Therefore, you should not compare the quality of the picture on the webinar with the quality of the video while watching the recordings, on YouTube, for example. To compensate for possible problems with the Internet connection, we use a data buffering technology, which allows you to watch the broadcast in good quality 99% of the time. Depending on the quality of the Internet connection, this technology may delay the broadcast on the side of the participants by up to 10 seconds. But even the technology is not enough to ensure a good quality video if your Internet connection is very bad.

What can you do if your attendee's internet leaves a lot to be desired?

First of all, we always advise participants who complained about quality to restart their Wi-Fi routers. It helps 99% of the time. If this is not enough, you can:

• Change your device or the Internet connection. For example, you can watch a webinar using the mobile internet if you were using a PC before;
• Close unnecessary browser tabs and programs; top downloading from the network.

You will find more tips in this article.

First, read more on how to enable WebRTC in your web browser.
Sometimes it is next to impossible to recognize the plugin blocking the technology. Namely, for such cases, we offer an alternative technology. It is a plugin in the webinar room that needs to be installed on your computer. Read more on how to download, install and use it here.

Check if you’ve uploaded the file to the correct section of the dashboard. You can’t upload videos to the keynote section for example.

• If a keynote fails to upload, check the formats supported by the platform, we support .ppt .pptx .pdf .odp .png .jpg
• Only .mp3 audio and .mp4 videos can be uploaded to the audio/video section.

If you still have issues using the platform, please contact technical support. We’ll try to help you as soon as possible.

Your keynote file could exceed the maximum supported size. The system allows an uploaded keynote of up to 200MB containing no more than 300 slides.

Or your file format isn’t supported. We support: .ppt .pptx .pdf .odp .png .jpg

Due to technical limitations, iPhones and iPads only support webinars with one presenter. When 2 or more presenters speak you can only hear one at a time.

With 2 or more presenters, the webinar attendee needs to enable or disable the webcam of the other presenters manually.

Most likely because your keynote is password-protected. Our system can’t open password-protected files. Before uploading please make sure password-protection is removed.

More often than not, invitations to your webinars can end up in spam for three main reasons.

1. You used a low-quality or uninterested database of participants' email addresses, which is why we received a lot of FBL and spam complaints. Therefore, the reputation of your invitations has been automatically downgraded. In this case, you can restore the reputation of your invitations only by using high-quality databases of participants' email addresses.


2. You have replaced our logo in the invitations and used an oversized logo. In addition, using too bright pictures can often cause potential participants to unsubscribe from your invitations. Try to use an image in the sizes of our standard logo and do not make it too bright and intrusive.


3. You replaced our signature with your own and made some mistakes that could trigger spam filters.
   
   
   1. You added too much text to the signature. Try to keep your signature simple and concise. If possible, do not use spam words.
   
   
   2. Added shortened links there, for example, from bit.ly or similar. Try unabbreviated links or reputable link shortening services.
   
   
   3. The language used was different from the language of writing. For example, you used a letter template in English and added the signature in German. The language of the letter and signatures should match.

You can read more about how to avoid spam invitations here.

You may have been blocked from attending the webinar. If this happens, you should contact the webinar organizer to provide you with a new link.

It might be that your corporate network administrator stops you from accessing certain sites. You may need to request your administrator to allow access to the following sites:
*.moc.ac
*.mywebinar.io
*.mywebinar.net
*.mywebinar.live
*.mywebinar.com
*.myownconference.com
*.myownconference.net
*.myownconference.org

Besides denied access, the webinar could be full. The host can buy more seats if necessary. See our question - How do I buy more seats during the webinar?

This depends on what’s shared during the webinar as well as the number of presenters. Broadcasting with a microphone and webcam will require less speed than showing attendees a video alongside your webcam and microphone.

See connection requirements below or take a speed test here.

↑ Upload   ↓ Download Broadcasting with microphone and webcam

Enable alternative technology. This technology ensures a more stable connection, even at low speeds. You can activate it in the settings tab in the webinar room. For exact steps click here or contact technical support.

Start by decreasing the presenter’s volume. Use the volume slider above the "speak" button. If the issue persists, contact support.

In some cases, Opera blocks WebRTC technology. Also, this situation can arise if a VPN is enabled in the Opera browser, which also blocks the technology for transmitting sound and video WebRTC. To solve these problems, please, enable the “Use any suitable network interface” item in the browser in the Settings - Advanced - WebRTC section. More information on how to use WebRTC.

To eliminate clicking sounds during live broadcast, we recommended reducing broadcast quality. This should also remove any clicking sounds in your recording. To do this, go to the settings in the webinar room, and select a lower quality value. If your presentation is audio-only and clicking sounds persist, try closing all unused applications and browser tabs.

Windows XP is no longer supported by Microsoft. Browsers no longer receive updates for Windows XP, and because of this, we cannot guarantee the operation of our service. To host and attend webinars, please upgrade your system’s OS or use another device.

Recoding a webinar is easy. Just click the record button during the meeting. To stop recording, click the same button. Any of the webinar moderators can start and stop recording.

When stopped, the recording is sent to the cloud. The recording will be available for download from the control panel or the room in MP4 format (video - H.264, audio - AAC). You can watch your recording online or replay it during other webinars.

Login to your webinar room, click "Documents", then select "Keynotes" and use the "Upload" button. A pop-up window will appear and select your chosen file.

We support the following formats: .ppt .pptx .pdf .odp .png .jpg

If you are conducting an open webinar, which any participants can attend, then you just need to create a webinar. Do not add participants to it at the planning stage. Just copy the link to the event in the links section and publish it on your website or social media.
In addition, you can send it in a mailing list or use chat messaging apps or the chat function of social media platforms such as Whatsapp, Instagram, Facebook, Telegram.

If you are conducting a private webinar in which only personally invited participants can attend, then the steps are a little different.
First, add the names of the participants in the Participants section of the dashboard, but this time leave the field with the email address blank. Next, schedule your webinar by inviting the required attendees to the webinar. After that, enable the login option only by named individual links. Then copy or export the personal links and send each one individually to your members. You can send individual links by email or through chat messaging apps.

Note! You can invite both participants without email addresses and participants with email addresses to one event at the same time. In this case, participants with email addresses receive standard invitations to the webinar from our system. For participants without an email address, you will need to send the links yourself.

The system allows uploading keynotes of up to 250 MB, exceeding no more than 250 slides. Video files should be no more than 1GB.