Frequently asked questions


How long does the free trial last?

The free trial plan can be used for 30 days. During this trial period you can learn the available features of the service and choose the plan that suits you best.

What happens at the end of the trial period?

Once 30 days have expired you can choose any paid plan and continue to use your registered account. Please note, if you decide to discontinue using the service, all uploaded files (videos, keynotes, etc.) will be purged, and the account cancelled in 30 days.

What are limitations of the free plan?

Free plan has two limitations

  • plan validity is limited to 30 days;
  • recording time is limited to 20 minutes.

The rest of functionality is provided in full.


What validity period of MyOwnConference packages?

We have three types of packages: one-time, annual and monthly packages. One-time packages are valid for 24 hours from the time of payment. Validity of a monthly package — 30 days, and 365 days for annual package from the date of payment.

What period of plan usage can be paid?

Any chosen plan can be paid for up to 12 months.

How can I make the payment?

Payment is made via the payment system which supports Visa, MasterCard and DebitCard.

What are limitations on the number of webinars I can hold?

We don't limit the number of webinars. You can conduct an unlimited number of webinars in any plan.

Will I get any discount if I pay for more than 1 month?

If you pay for more than two months or buy any paid plan with more than one webinar room you get 10% off ever since.

General questions

How secure is the platform?

We use the most advanced technology to protect user data. All of your information, uploaded keynotes, videos, files, video and sound streams are protected using SSL certificates.

Is there any integration with social networks?

Yes, all your guests and webinar attendees have the ability to log on using an account in one of the seven social platforms.

What broadcasting quality will I have during the webinar?

We use adaptive quality of audio and video compression, so the broadcasting quality during the webinar is dependent on the speed of your Internet connection. For the highest quality your Internet speed should be at least 512 kbps (if you use a camera during a meeting). If you don't use camera the Internet connection may be slower.

Which files does the service support?

The following file formats can be uploaded and used during the webinar:

  • keynote: .ppt  .pptx  .pdf  .odp  .png  .jpg 
  • video and audio: .f4v  .mp4  .mp3
  • shared files: any files except those listed in the abovecategories.

Mobile application

Can take part in a webinar using my phone or tablet?

Yes. You just need to download the latest version of MyOwnConference mobile app using links:

iOS   Android

How to participate in a webinar using mobile device?

  1. Open the application;
  2. Copy a link to a webinar, which was provided by webinar organizers;
  3. Paste it in "link" field in the application;
  4. Enter your name.

What opportunities are available for participants in a mobile application?

Listen to broadcast, write messages in chat, read posts of presenter and other participants, watch video, presentation and screen of presenter.

Is it possible to conduct a webinar using mobile application?

No, the app is only for participation. Currently, we develop a mobile application using which you can conduct online events.

Technical issues

What to do if my microphone and webcam do not get connected in Google Chrome?

In Google Chrome, you need to confirm permission for accessing your webcam and microphone twice: in Adobe Flash Player Settings and in the browser popup in the upper part of the screen. Confirm it by pressing the "Allow" button.

What shall I do if a webinar doesn't work?

Our software for webinars usually works with any browser and on any platform. Our team tests the platform on all currently available operating systems and on all available browsers. But, unfortunately, sometimes there are exceptions. For example, the webinar will not work if:

  • Adobe Flash Player is not installed on your computer. You can download and install it from here.
  • Your browser does not support HTML5 or JavaScript is disabled in your web browser;
  • Your browser or any installed extension, such as AdBlock, FlashBlock and alike, blocks Adobe Flash Player.

If you or your attendees have such problems using our platform, please contact our technical support. We will try to help you as soon as possible.

What shall I do if a file fails to upload?

Check what section you upload the materials to. You cannot upload videos to keynote section, keynote to the files section, etc.

  • If a keynote fails to upload, check if its format is allowed;
  • Only MP4 and MP3 formats can be uploaded to the video/audio section.

If you or your attendees have such problems using our platform, please contact our technical support. We will try to help you as soon as possible.

What shall I do if the slides of the uploaded keynote are not displayed?

This problem may occur if you have incorrect time on your computer. You need to enable the Get Date and Time from the Server feature in your computer settings, or set the current time and date manually. Necessity of having precise date and time settings is connected with the security of our service and impossibility of viewing the files you uploaded apart of your webinar.

The system allows uploading a keynote of up to 50 MB containing no more than 200 slides.

Why did a keynote disappear after uploading?

Because a password had been set on the file. Our system cannot open password-protected files. Therefore, before uploading a keynote, you should make sure file doesn't contain the password.

Why am I unable to log into the webinar?

If you're a listener of the webinar, this situation may occur because the webinar moderator has blocked your access to this webinar. In this case, you should contact the webinar organizer to provide you with a link to the webinar and find out the reason for blocking.

It might be possible you system administrator denied access to the websites and services not complying with the corporate requirements.

For corporate customers

It is possible that your system administrator has disabled access to several sites and services that do not meet the corporate requirements.

In order to conduct webinars you have to

Open access to the following resources:

  • Ports 1935 (TCP), 443 (HTTPS)

Why webcam stopped working?

After install of Windows 10 Anniversary Update some users have a problem with work of webcam. Microsoft plans to fix this error in September for MJPEG format. But there are no stipulated dates for cameras that support H.264. For now we can solve this problem by making changes to the Windows registry. For do this:

  1. Open the Registry Editor by clicking the keyboard shortcut Win+R (Win - key with the Windows logo). In appeared window write "regedit", click "OK" or write "regedit" in "Internet and Windows Search" taskbar.
  2. In the left part of editor you should successively open folders HKEY_LOCAL_MACHINE \ SOFTWARE \ WOW6432Node \ Microsoft \ Windows Media Foundation \ Platform.
  3. In the right part make a right-click and select New > DWORD (32-bit) Value.
  4. Name the file EnableFrameServerMode.
  5. Open it and enter the value "0".
  6. Restart your computer.

Or simply download the file and run it on your computer.

Control Panel

How can I record a webinar?

For recording a webinar, you need to click the Record button during the meeting. To stop recording, you need to click the same button.

Record will contain everything that happens during a webinar. List of users, cursor, buttons and chat messages will not be included to the record.

When stopped, the record will be sent to conversion automatically. The recorded webinar will be available for download in the control panel and in the room in MP4 format (video - H.264, audio - AAC). In addition, you can watch the record online or replay it during other webinars.

How can I invite attendees to a webinar?

For inviting participants to the webinar, you will need to copy the link to a webinar room login page:

  • if you are in a room, the Copy Link button is located in the screen's upper left corner, next to the name of your webinar;
  • if you are in Control Panel, the Copy Link button is in the "Webinars" - it also generates a link for invitation.

After copying the link, you can send it to attendees.

Besides you can activate the "Share" function for your attendees and promote your event in that way.

Is it possible to incorporate the service into my website?

Yes. You can integrate the service into your website and users can take part in the webinar directly from your site. Built-in version supports audio and video broadcasting, keynotes, videos and desktop sharing.

People using the built-in version participate in the webinar only as Listeners: they cannot speak, read or send messages in the chat, neither can they take part in polls.

How can I upload a keynote?

  • in the Control Panel, select Presentations and then click Add Files. In the popup window, select the required files;
  • in a webinar room, click Documents, then select Keynotes and use the Upload button. In the popup window, select the desired file.

What is the maximum allowed size for the keynote?

The system allows uploading files of up to 50 MB, having not more than 200 slides.

Can I import the subscribers from other systems?

Yes. You can Import subscribers from any mailing system that requires subscription confirmation by users, such as Smart Responder or Mail Chimp.

You need to contact MyOwnConference support to import subscribers from other systems. We will check to avoid sending emails to those addresses that did not agree to receive a particular mailing.

If you have any questions or difficulties please feel free to contact us

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