Frequently asked questions

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Free Trial

How long does the free trial last?

There’s no time limit on the free plan. It’s free forever.

Want to sign up? Click .

What are the limits on the free plan?
  • Record up to 20 minutes.
  • Limited to 20 webinar attendees.

All other features work just like the premium plans.

Payment Options

How long are the premium plans valid for?

We have 3 types of plans: one-time, annual, and monthly.

One-time plans are valid for 24 hours from the time of payment and one-time plans bought in advance start at 00:01 on the date selected until 23:59.

Monthly plans are valid for 30 days from the date of payment and annual plans are valid for 365 days from the date of payment.

How can I pay?

You can pay via card or bank transfer. Payment is made using PayPal and the Paysera payment system. This supports WebMoney, Visa, and MasterCard.

If you want to pay by bank transfer, go to the profile section in your dashboard, enable "Use company details" and enter your details into the required fields. Then go to the payment section, select your chosen plan, press "Buy now", and select "Wire transfer".

You'll receive instructions on where to send your payment (including account details and a reference number to add). Once your transfer has been processed, you'll receive an invoice for accounting purposes.

Please note if you pay via bank transfer your account will be active within 3 to 7 business days. For faster activation, please use an alternative method.

Are discounts available for premium plans?
Discounts are available for tariff plans when paying monthly fees in advance. For example, if you pay 2 months in advance you’ll get a 5% discount off the standard monthly fee. Pay 3 months in advance and you’ll get a 10% discount. Pay 6 months in advance and you’ll get a 15% discount. Pay a full year in advance and you'll get a 20% discount.
How do I buy more seats during the webinar?

You can buy an extra 100 seats at any time during the webinar. Click the "Menu" button in the upper right corner of the webinar room and select "Buy additional seats". After successful payment, your webinar room will be increased by 100 seats for the next 5 hours.

Is there a limit on the number of webinars I can hold?
No, you can conduct an unlimited number of webinars on any of our plans.
Can I pay in cryptocurrency?
Yes, we accept payment in BTC (Bitcoin) and ETH (Ethereum) at the current rate valid for the date of payment. Contact our online support to get an address.

General Questions

What’s the broadcast delay during webinars?

Between presenters, the delay will always be less than 1 second. However, the presenter’s web-browser must support Web Real-Time Communication technology. Attendees can expect to hear and see presenters with a 4-10 second delay.

If you would like to minimize the delay, we recommend using Alternative Technology. You need to download and install a special add-on. The Alternative technology will reduce the delay to 0.5 seconds with a stable internet connection.

How secure is my data?
We use market-leading technology to protect user data. All your information including uploaded keynotes, videos, files, and video/sound streams are protected using SSL certificates and AES-128 (Advanced Encryption Standard) encryption.
What determines the broadcast quality of my webinar?

We use adaptive video quality so the quality you experience depends on your internet speed. The faster your internet the better quality. As a ballpark, your speed should be no less than 4 - 5 Mbps for events with one presenter. Test out connections and check your results here.

What files can I upload to my webinar?

You can share and present the following file formats during your webinar:

  • Keynote: .ppt .pptx .pdf .odp .png .jpg
  • Video: .mp4
  • Audio: .mp3
How long are materials stored in the dashboard?
After an account has expired, access to the files in your dashboard is denied. However, if you pay for our service again within 180 days you can restore them.
How long are webinar recordings stored?
Webinar recordings are stored for 180 days (6 months). After this period, recordings are deleted. Remember you can download and share your recording wherever you please.

Mobile Access

Can I host a webinar via my tablet or smartphone?
Yes, you can conduct webinars with your smartphone or tablet using the device’s pre-installed internet browser. No need to download additional apps or software. For the best performance, we recommend using the latest version of Google Chrome or Mozilla Firefox.
I’m an attendee, how to join a webinar from a mobile device?
  1. Copy the invite link provided by the organizers.
  2. Open your web browser.
  3. Paste the link directly into the browser’s address field.
  4. Enter your name and you’re in!
What features are available to attendees from mobile devices?
Listen and watch broadcasts, join the live chat, read previous posts, watch shared videos, view keynotes, and see screen shares by the presenter.

Troubleshooting Technical Issues

Why is my webinar recording missing the presenter’s webcam?
At some point during the webinar, the presenter had a poor internet connection. To preserve the quality of the recording overall, the presenter’s webcam is not recorded.
I’m in Google Chrome, my microphone and webcam aren’t working, what should I do?

Fear not. In the Google Chrome browser, you need to grant permission to access your webcam and microphone. Upon entering the webinar you’ll find a pop up in the upper part of the screen, you need to click the "Allow" button to confirm permissions.

If this didn’t appear for you click the three dots in the top right corner of your Google Chrome browser, go to settings, click "Privacy and security", click "Site settings", then under "Permissions", you’ll find the settings to fix the issue.

What do I do if the webinar doesn’t work?

Our webinar platform usually works with any device or browser. The team tests the platform on all currently available operating systems and browsers. But, sometimes there are exceptions. The webinar won’t work if:

  • Your browser doesn’t support HTML5/JavaScript, or it’s disabled for your browser.
  • Your browser has installed extensions like Adblock, uBlock, uMatrix, NoScript.

If you or your attendees have issues using our platform, please contact our technical support. We’ll try to get you up and running as soon as possible.

What should I do if a file fails to upload?

Check if you’ve uploaded the file to the correct section of the dashboard. You can’t upload videos to the keynote section for example.

  • If a keynote fails to upload, check the formats supported by the platform, we support .ppt .pptx .pdf .odp .png .jpg
  • Only .mp3 audio and .mp4 videos can be uploaded to the audio/video section.

If you still have issues using the platform, please contact technical support. We’ll try to help you as soon as possible.

What should I do if my keynote slides aren’t showing?

Your keynote file could exceed the maximum supported size. The system allows an uploaded keynote of up to 200MB containing no more than 300 slides.

Or your file format isn’t supported. We support: .ppt .pptx .pdf .odp .png .jpg

Why can I only hear the presenter when using an iPhone or iPad?

Due to technical limitations, iPhones and iPads only support webinars with one presenter. When 2 or more presenters speak you can only hear one at a time.

With 2 or more presenters, the webinar attendee needs to enable or disable the webcam of the other presenters manually.

Why did my keynote disappear after uploading?
Most likely because your keynote is password-protected. Our system can’t open password-protected files. Before uploading please make sure password-protection is removed.
Please help, I can’t log in to the webinar?

You may have been blocked from attending the webinar. If this happens, you should contact the webinar organizer to provide you with a new link.

It might be that your corporate network administrator stops you from accessing certain sites. You may need to request your administrator to allow access to the following sites:
*.moc.ac
*.mywebinar.io
*.mywebinar.net
*.mywebinar.live
*.mywebinar.com
*.myownconference.com
*.myownconference.net
*.myownconference.org

Besides denied access, the webinar could be full. The host can buy more seats if necessary. See our question - How do I buy more seats during the webinar?

What’s the required internet speed for correct webinar operation?

This depends on what’s shared during the webinar as well as the number of presenters. Broadcasting with a microphone and webcam will require less speed than showing attendees a video alongside your webcam and microphone.

See connection requirements below or take a speed test here.

↑ Upload   ↓ Download Broadcasting with microphone and webcam
Presenter ↑ Presenter ↓ Attendee ↓
1 presenter 4 Mbps 8 Mbps 8 Mbps
2 presenters 4 Mbps 16 Mbps 16 Mbps
3 presenters 4 Mbps 24 Mbps 24 Mbps
4 presenters 4 Mbps 32 Mbps 32 Mbps
5 presenters 4 Mbps 40 Mbps 40 Mbps
6 presenters 4 Mbps 48 Mbps 48 Mbps
7 presenters 4 Mbps 56 Mbps 56 Mbps
8 presenters 4 Mbps 64 Mbps 64 Mbps
9 presenters 4 Mbps 72 Mbps 72 Mbps
Broadcasting with microphone, webcam and shared desktop
Presenter ↑ Presenter ↓ Attendee ↓
1 presenter 8 Mbps 12 Mbps 12 Mbps
2 presenters 8 Mbps 20 Mbps 20 Mbps
3 presenters 8 Mbps 28 Mbps 28 Mbps
4 presenters 8 Mbps 36 Mbps 36 Mbps
5 presenters 8 Mbps 44 Mbps 44 Mbps
6 presenters 8 Mbps 52 Mbps 52 Mbps
7 presenters 8 Mbps 60 Mbps 60 Mbps
8 presenters 8 Mbps 68 Mbps 68 Mbps
9 presenters 8 Mbps 76 Mbps 76 Mbps
Broadcasting with microphone, webcam and local video/YouTube
Presenter ↑ Presenter ↓ Attendee ↓
1 presenter 8 Mbps 12 Mbps 12 Mbps
2 presenters 8 Mbps 20 Mbps 20 Mbps
3 presenters 8 Mbps 28 Mbps 28 Mbps
4 presenters 8 Mbps 36 Mbps 36 Mbps
5 presenters 8 Mbps 44 Mbps 44 Mbps
6 presenters 8 Mbps 52 Mbps 52 Mbps
7 presenters 8 Mbps 60 Mbps 60 Mbps
8 presenters 8 Mbps 68 Mbps 68 Mbps
9 presenters 8 Mbps 76 Mbps 76 Mbps
What do I do if I have a slow internet speed or poor connection?
Enable alternative technology. This technology ensures a more stable connection, even at low speeds. You can activate it in the settings tab in the webinar room. For exact steps click here or contact technical support.
Attendees complaining about your microphone wheezing and speaking?
Start by decreasing the presenter’s volume. Use the volume slider above the "speak" button. If the issue persists, contact support.
In the Opera web-browser, neither sound nor video is broadcasted from the presenter?
You may have VPN enabled in the Opera web-browser. VPN will block WebRTC which is essential for transmitting video and audio. For WebRTC and VPN to work at the same time, you need to activate the “Use any suitable network interface” option in the browser settings. You’ll find this in the advanced options tab under the "Privacy and security" section of the browser settings.
I can hear clicks in live broadcast and/or recorded sessions. What should I do?
To eliminate clicking sounds during live broadcast, we recommended reducing broadcast quality. This should also remove any clicking sounds in your recording. To do this, go to the settings in the webinar room, and select a lower quality value. If your presentation is audio-only and clicking sounds persist, try closing all unused applications and browser tabs.
Why are webinars not working on Windows XP?
Windows XP is no longer supported by Microsoft. Browsers no longer receive updates for Windows XP, and because of this, we cannot guarantee the operation of our service. To host and attend webinars, please upgrade your system’s OS or use another device.

Using the Control Panel

How do I record a webinar?

Recoding a webinar is easy. Just click the record button during the meeting. To stop recording, click the same button. Any of the webinar moderators can start and stop recording.

When stopped, the recording is sent to the cloud. The recording will be available for download from the control panel or the room in MP4 format (video - H.264, audio - AAC). You can watch your recording online or replay it during other webinars.

How do I upload a keynote/presentation?

Login to your webinar room, click "Documents", then select "Keynotes" and use the "Upload" button. A pop-up window will appear and select your chosen file.

We support the following formats: .ppt .pptx .pdf .odp .png .jpg

What’s the maximum file size I can upload?
The system allows uploading keynotes of up to 200MB, exceeding no more than 300 slides. Video files should be no more than 1GB.

If you are still experiencing difficulties, please feel free to contact us

Online support
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