Frequently asked questions


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Trial


How long does the free trial last?

The free trial plan can be used for 30 days. During this trial period you can learn the available features of the service and choose the plan that suits you best.

What happens at the end of the trial period?

Once 30 days have expired you can choose any paid plan and continue to use your registered account. Please note, if you decide to discontinue using the service, all uploaded files (videos, keynotes, etc.) will be purged, and the account cancelled in 30 days.

What are limitations of the free plan?

Free plan has two limitations

  • plan validity is limited to 30 days;
  • recording time is limited to 20 minutes.

The rest of functionality is provided in full.

Payment


What are the validity periods of MyOwnConference plans?

We have three types of packages: one-time, annual and monthly plans. One-time plans are valid for 24 hours from the time of payment. Validity of a monthly plans — 30 days, and 365 days for annual plan from the date of payment.

What period of plan usage can be paid?

Any chosen plan can be paid for up to 12 months.

How can I make the payment?

Payment is made via PayPal and the payment system Paysera which supports WebMoney, Visa, MasterCard and Maestro.

What are limitations on the number of webinars I can hold?

We don't limit the number of webinars. You can conduct an unlimited number of webinars in any plan.

Will I get any discount if I pay for more than 1 month?

If you pay for more than two months or buy any paid plan with more than one webinar room you get 10% off ever since.

Can I pay for the service with a cryptocurrency?

Yes, we accept payment in BTC (Bitcoin) and ETH (Ethereum) at the exchange rate valid for the payment date. Contact our online support to get an address.

General questions


What is the broadcasting delay during webinars?
We provide live broadcasting with a delay of less than 1 second. For this, the web browsers of the presenter and the attendees should have Adobe Flash Player installed and enabled. If this technology is not available to the webinar guests, they will hear and see the presenter with a 4 to 10 seconds delay.
How secure is the platform?

We use the most advanced technology to protect user data. All of your information, uploaded keynotes, videos, files, video and sound streams are protected using SSL certificates.

Is there any integration with social networks?

Yes, all your guests and webinar attendees have the ability to log on using an account in one of the seven social platforms.

What broadcasting quality will I have during the webinar?

We use adaptive quality of audio and video compression, so the broadcasting quality during the webinar is dependent on the speed of your Internet connection. For the highest quality your Internet speed should be at least 2MB (if you use a camera during a meeting). If you don't use camera the Internet connection may be slower.

Which files does the service support?

The following file formats can be uploaded and used during the webinar:

  • keynote: .ppt  .pptx  .pdf  .odp  .png  .jpg 
  • video and audio: .mp4  .mp3
  • shared files: any files except those listed in the abovecategories.

Mobile application


Is it possible to participate in a webinar from my smartphone or tablet?

To participate in a webinar from your mobile device, open the webinar link in the web browser. We recommend using the following browsers Google Chrome, Puffin.

How to participate in a webinar from a mobile device?
  1. Open your web browser.
  2. Copy the link to the webinar provided by its organizers.
  3. Paste it into the browser’s address field.
  4. Fill out your name.
What opportunities are available for participants in a mobile application?

Listen to broadcast, write messages in chat, read posts of presenter and other participants, watch video, presentation and screen of presenter.

Is it possible to host a webinar using a mobile app?

Yes! The webinar hosting application is available from App Store and supports all Apple iPad devices. It can be downloaded from: https://itunes.apple.com/app/my-webinar/id1360223733?mt=8

To host a webinar using a tablet just download the app and follow the presenter link in your dashboard. In case you have received an invitation to join as a presenter, click on the link from the invitation email. Also, you can copy the presenter link and paste it into the app’s dialog window.

Technical issues


What to do if my microphone and webcam do not get connected in Google Chrome?

In Google Chrome, you need to confirm permission for accessing your webcam and microphone twice: in Adobe Flash Player Settings and in the browser popup in the upper part of the screen. Confirm it by pressing the "Allow" button.

What shall I do if a webinar doesn't work?

Our software for webinars usually works with any browser and on any platform. Our team tests the platform on all currently available operating systems and on all available browsers. But, unfortunately, sometimes there are exceptions. For example, the webinar will not work if:

  • Adobe Flash Player is not installed on your computer. You can download and install it from here.
  • Your browser does not support HTML5 or JavaScript is disabled in your web browser;
  • Your browser or any installed extension, such as AdBlock, FlashBlock and alike, blocks Adobe Flash Player.

If you or your attendees have such problems using our platform, please contact our technical support. We will try to help you as soon as possible.

What shall I do if a file fails to upload?

Check what section you upload the materials to. You cannot upload videos to keynote section, keynote to the files section, etc.

  • If a keynote fails to upload, check if its format is allowed;
  • Only MP4 and MP3 formats can be uploaded to the video/audio section.

If you or your attendees have such problems using our platform, please contact our technical support. We will try to help you as soon as possible.

What shall I do if the slides of the uploaded keynote are not displayed?

This problem may occur if you have incorrect time on your computer. You need to enable the Get Date and Time from the Server feature in your computer settings, or set the current time and date manually. Necessity of having precise date and time settings is connected with the security of our service and impossibility of viewing the files you uploaded apart of your webinar.

The system allows uploading a keynote of up to 100 MB containing no more than 250 slides.

Why did a keynote disappear after uploading?

Because a password had been set on the file. Our system cannot open password-protected files. Therefore, before uploading a keynote, you should make sure file doesn't contain the password.

Why am I unable to log into the webinar?

If you're a listener of the webinar, this situation may occur because the webinar moderator has blocked your access to this webinar. In this case, you should contact the webinar organizer to provide you with a link to the webinar and find out the reason for blocking.

It might be possible your system administrator denied access to the websites and services not complying with the corporate requirements.

For corporate customers

It is possible that your system administrator has disabled access to several sites and services that do not meet the corporate requirements.

In order to conduct webinars you have to

Open access to the following resources:

  • Ports 1935 (TCP), 443 (HTTPS)
  • Protocol RTMP, WebSocket
What Internet connection speed is requrired for correct operation of the webinar room?
The required Internet connection speed depends on the mode used during the webinar, as well as the number of presenters. Broadcasting with microphone and webcam
Presenter Attendee
1 presenter 1 Mbit/s 512 Kbit/s
2 presenters 1 Mbit/s 2 Mbit/s
3 presenters 1 Mbit/s 3 Mbit/s
4 presenters 1 Mbit/s 4 Mbit/s
5 presenters 1 Mbit/s 5 Mbit/s
6 presenters 1 Mbit/s 6 Mbit/s
7 presenters 1 Mbit/s 7 Mbit/s
8 presenters 1 Mbit/s 8 Mbit/s
9 presenters 1 Mbit/s 9 Mbit/s
Broadcasting with microphone, webcam and shared desktop
Presenter Attendee
1 presenter 2 Mbit/s 1 Mbit/s
2 presenters 2 Mbit/s 2 Mbit/s
3 presenters 2 Mbit/s 3 Mbit/s
4 presenters 2 Mbit/s 4 Mbit/s
5 presenters 2 Mbit/s 5 Mbit/s
6 presenters 2 Mbit/s 6 Mbit/s
7 presenters 2 Mbit/s 7 Mbit/s
8 presenters 2 Mbit/s 8 Mbit/s
9 presenters 2 Mbit/s 9 Mbit/s
Broadcasting with microphone, webcam and local video/YouTube
Presenter Attendee
1 presenter 2 Mbit/s 1 Mbit/s
2 presenters 2 Mbit/s 2 Mbit/s
3 presenters 2 Mbit/s 3 Mbit/s
4 presenters 2 Mbit/s 4 Mbit/s
5 presenters 2 Mbit/s 5 Mbit/s
6 presenters 2 Mbit/s 6 Mbit/s
7 presenters 2 Mbit/s 7 Mbit/s
8 presenters 2 Mbit/s 8 Mbit/s
9 presenters 2 Mbit/s 9 Mbit/s

Control Panel


How can I record a webinar?

For recording a webinar, you need to click the Record button during the meeting. To stop recording, you need to click the same button.

When stopped, the record will be sent to conversion automatically. The recorded webinar will be available for download in the control panel and in the room in MP4 format (video - H.264, audio - AAC). In addition, you can watch the record online or replay it during other webinars.

How can I invite attendees to a webinar?

For inviting participants to the webinar, you will need to copy the link to a webinar room login page:

  • if you are in a room, the Copy Link button is located in the screen's upper left corner, next to the name of your webinar;
  • if you are in Control Panel, the Copy Link button is in the "Webinars" - it also generates a link for invitation.

After copying the link, you can send it to attendees.

Besides you can activate the "Share" function for your attendees and promote your event in that way.

Is it possible to incorporate the service into my website?

Yes. You can integrate the service into your website and users can take part in the webinar directly from your site. Built-in version supports audio and video broadcasting, keynotes, videos and desktop sharing.

People using the built-in version participate in the webinar only as Listeners: they cannot speak, read or send messages in the chat, neither can they take part in polls.

How can I upload a keynote?

in the Control Panel, select Presentations and then click Add Files. In the popup window, select the required files;

in a webinar room, click Documents, then select Keynotes and use the Upload button. In the popup window, select the desired file.

What is the maximum allowed size for the keynote?

The system allows uploading files of up to 100 MB, having not more than 250 slides.

Can I import the subscribers from other systems?

Yes. You can Import subscribers from any mailing system that requires subscription confirmation by users, such as Smart Responder or Mail Chimp.

You need to contact MyOwnConference support to import subscribers from other systems. We will check to avoid sending emails to those addresses that did not agree to receive a particular mailing.


If you have any questions or difficulties please feel free to contact us

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