Frequently asked questions


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Trial


How long does the free trial last?

The validity period of the free account is not limited. You can use our service for free constantly.

What are limitations of the free plan?
  • recording time is limited to 20 minutes;
  • you can send an invitation to 20 subscribers.

The rest of functionality is provided in full.

Payment


What are the validity periods of MyOwnConference plans?

We have three types of plans: one-time, annual and monthly plans. One-time plans are valid for 24 hours from the time of payment. Validity of a monthly plans is 30 days, and 365 days for annual plans, from the date of payment.

How can I make the payment?

Payment is made via PayPal and the Paysera payment system, which supports WebMoney, Visa, MasterCard and Maestro.

What are limitations on the number of webinars I can hold?

We don't limit the number of webinars. You can conduct an unlimited number of webinars in any plan.

Will I get any discount if I pay for more than 1 month?

If you pay for more than two months or buy any paid plan with more than one webinar room you get 10% off ever since.

Can I pay for the service with cryptocurrency?

Yes, we accept payment in BTC (Bitcoin) and ETH (Ethereum) at the exchange rate valid for the payment date. Contact our online support to get an address.

General questions


What is the broadcasting delay during webinars?
We provide live broadcasting with a delay of less than 1 second. For this, the web browser of the presenter should support Web Real-Time Communication (WebRTC) technology. If this technology is not available to the webinar guests, they will hear and see the presenter with a 4 to 10 seconds delay.
How secure is the platform?

We use the most advanced technology to protect user data. All of your information, uploaded keynotes, videos, files, video and sound streams are protected using SSL certificates.

Is there any integration with social networks?

Yes, all your guests and webinar attendees have the ability to log on using an account in one of the seven social platforms.

What broadcasting quality will I have during the webinar?

We use adaptive quality of audio and video compression, so the broadcasting quality during the webinar is dependent on the speed of your Internet connection. For the highest quality your Internet speed should be at least 2MB (if you use your webcam during a meeting). If you don't use the webcam

What files does the service support?

The following file formats can be uploaded and used during the webinar:

  • keynote: .ppt  .pptx  .pdf  .odp  .png  .jpg 
  • video and audio: .mp4  .mp3
  • shared files: any files except those listed in the abovecategories.
How long are materials stored in the dashboard?

After an account is expired, access to the files in the dashboard will be denied. Nevertheless, you will be able to restore access to them within 180 days if you pay for the platform’s services again.

How long are webinar recordings stored?

The period of webinar recordings storing time depends on the service plan selected:

5 days for the free service plan
7 days for all daily service plans
180 days for the annual service plans

Service plans paid for 1 to 11 months:

  • 60 seats – 30 days
  • 150 seats – 30 days
  • 300 seats – 60 days
  • 500 seats – 60 days
  • 1,000 seats – 90 days

Flexible service plans paid for 1 to 11 months:

  • 35 seats – 60 days
  • 75 seats – 90 days
  • 150 seats – 90 days
  • 350 seats – 90 days
  • 550 seats – 90 days
  • 750 seats – 180 day
  • 1,500 seats – 180 days
  • 2,000 seats – 180 days

Mobile access


Is it possible to host a webinar via tablet or smartphone?

Yes, you can conduct webinars with a smartphone or tablet by using the mobile device browser. All of the features and functions will be available in the browser so there no need to download and install any additional software. For the best performance, we recommend using the latest version of the Google Chrome or Mozilla Firefox browser.

How to participate in a webinar from a mobile device?
  1. Open your web browser.
  2. Copy the link to the webinar provided by its organizers.
  3. Paste it into the browser’s address field.
  4. Fill out your name.
What features are available to participants in the mobile app?

Listening to broadcasts, sending chat messages, reading posts of the presenter and other participants, watching videos, presentations and the screen shared by the presenter.

Technical issues


Why is webinar recording missing the presenter’s webcam?

During the webinar, the presenter had bad Internet connection. In such cases, the webcam picture is not recorded to preserve the high quality of the recording overall.

What should I do if the microphone and webcam are not connected in Google Chrome?

In the Google Chrome browser you need to explicitly confirm permission to access the webcam and microphone. To do this, go to the browser popup window in the upper part of the screen and confirm permission by clicking on the Allow button.

What shall I do if a webinar doesn't work?

Our software for webinars usually works with any browser and on any platform. Our team tests the platform on all currently available operating systems and on all available browsers. But, unfortunately, sometimes there are exceptions. For example, the webinar will not work if:

  • Adobe Flash Player is not installed on your computer. You can download and install it from here.
  • Your browser does not support HTML5 or JavaScript is disabled in your web browser;
  • Your browser or any installed extension, such as AdBlock, FlashBlock and alike, blocks Adobe Flash Player.

If you or your attendees have such problems using our platform, please contact our technical support. We will try to help you as soon as possible.

What shall I do if a file fails to upload?

Check what section you upload the materials to. You cannot upload videos to the keynote section, keynotes to the files section, etc.

  • If a keynote fails to upload, check if its format is allowed;
  • Only MP4 and MP3 formats can be uploaded to the video/audio section.

If you or your attendees have such problems using our platform, please contact our technical support. We will try to help you as soon as possible.

What shall I do if the slides of the uploaded keynote are not displayed?

This problem may occur if you have incorrect time on your computer. You need to enable the Get Date and Time from the Server feature in your computer settings, or set the current time and date manually. Necessity of having precise date and time settings is connected with the security of our service and impossibility of viewing the files you uploaded apart of your webinar.

The system allows uploading a keynote of up to 100 MB containing no more than 250 slides.

Why did a keynote disappear after uploading?

Because a password had been set on the file. Our system cannot open password-protected files. Therefore, before uploading a keynote, you should make sure file doesn't contain the password.

Why am I unable to log into the webinar?

If you're a listener of the webinar, this situation may occur because the webinar moderator has blocked your access to this webinar. In this case, you should contact the webinar organizer to provide you with a link to the webinar and find out the reason for blocking.

It might be possible your system administrator denied access to the websites and services not complying with the corporate requirements.

For corporate customers

It is possible that your system administrator has disabled access to several sites and services that do not meet the corporate requirements.

In order to conduct webinars you have to

Open access to the following resources:

  • Ports 1935 (TCP), 443 (HTTPS)
  • Protocol RTMP, WebSocket
What Internet connection speed is requrired for correct operation of the webinar room?
The required Internet connection speed depends on the mode used during the webinar, as well as the number of presenters. Broadcasting with microphone and webcam
Presenter Attendee
1 presenter 1 Mbps 512 Kbit/s
2 presenters 1 Mbps 2 Mbps
3 presenters 1 Mbps 3 Mbps
4 presenters 1 Mbps 4 Mbps
5 presenters 1 Mbps 5 Mbps
6 presenters 1 Mbps 6 Mbps
7 presenters 1 Mbps 7 Mbps
8 presenters 1 Mbps 8 Mbps
9 presenters 1 Mbps 9 Mbps
Broadcasting with microphone, webcam and shared desktop
Presenter Attendee
1 presenter 2 Mbps 1 Mbps
2 presenters 2 Mbps 2 Mbps
3 presenters 2 Mbps 3 Mbps
4 presenters 2 Mbps 4 Mbps
5 presenters 2 Mbps 5 Mbps
6 presenters 2 Mbps 6 Mbps
7 presenters 2 Mbps 7 Mbps
8 presenters 2 Mbps 8 Mbps
9 presenters 2 Mbps 9 Mbps
Broadcasting with microphone, webcam and local video/YouTube
Presenter Attendee
1 presenter 2 Mbps 1 Mbps
2 presenters 2 Mbps 2 Mbps
3 presenters 2 Mbps 3 Mbps
4 presenters 2 Mbps 4 Mbps
5 presenters 2 Mbps 5 Mbps
6 presenters 2 Mbps 6 Mbps
7 presenters 2 Mbps 7 Mbps
8 presenters 2 Mbps 8 Mbps
9 presenters 2 Mbps 9 Mbps
Attendees complaining about microphone wheezing and squeaking. What can be done about it?

First of all, decrease the speaker's volume. For this, use the volume slider above the Speak button. If the microphone continues wheezing, contact Support.

Control Panel


How can I record a webinar?

For recording a webinar, you need to click the Record button during the meeting. To stop recording, you need to click the same button.

When stopped, the record will be sent to conversion automatically. The recorded webinar will be available for download in the control panel and in the room in MP4 format (video - H.264, audio - AAC). In addition, you can watch the record online or replay it during other webinars.

How can I invite attendees to a webinar?

For inviting participants to the webinar, you will need to copy the link to a webinar room login page:

  • if you are in a room, the Copy Link button is located in the screen's upper left corner, next to the name of your webinar;
  • if you are in Control Panel, the Copy Link button is in the "Webinars" - it also generates a link for invitation.

After copying the link, you can send it to attendees.

Besides you can activate the "Share" function for your attendees and promote your event in that way.

Is it possible to incorporate the service into my website?

Yes. You can integrate the service into your website and users can take part in the webinar directly from your site. Built-in version supports audio and video broadcasting, keynotes, videos and desktop sharing.

People using the built-in version participate in the webinar only as Listeners: they cannot speak, read or send messages in the chat, neither can they take part in polls.

How can I upload a keynote?

in the Control Panel, select Presentations and then click Add Files. In the popup window, select the required files;

in a webinar room, click Documents, then select Keynotes and use the Upload button. In the popup window, select the desired file.

What is the maximum allowed size for the keynote?

The system allows uploading files of up to 100 MB, having not more than 250 slides.

Can I import subscribers from other systems?

Yes. To do this, go to the Dashboard and click on the Invitations drop-down list. At the bottom of the list click on the Import button and when the page opens simply click on the Choose File button to upload a CSV file of subscribers.


If you have any questions or difficulties please feel free to contact us

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