Frequently asked questions

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Trial

How long does the free trial last?

The validity period of the free account is not limited. You can use our service for free constantly.

What limitations free plan has?
  • recording time is limited to 20 minutes;
  • up to 20 webinar attendees.

The rest of functionality is provided in full.

Payment

What are the validity periods of MyOwnConference plans?

We have three types of plans: one-time, annual and monthly plans. One-time plans are valid for 24 hours from the time of payment. Validity of a monthly plans is 30 days, and 365 days for annual plans, from the date of payment.

How can I make the payment?

You can pay for the service by bank transfer or by card. Payment is made via PayPal and the Paysera payment system, which supports WebMoney, Visa and MasterCard.

To pay by bank transfer, in the Profile section of your dashboard, enable the Use Company Details toggle. Put the related details into the corresponding text field. After this, go to the Payment section, select the required plan, press Buy Now and then select Wire Transfer. Pay for the services of MyOwnConference in your bank with the help of the invoice received.

Please note that if you pay by bank transfer, your account will be settled and activated within 3 to 7 business days.

How can I get a discount on my payment for the service?
You can get a discount on any tariff plan by paying the monthly fee in advance. Pay for 2 months of service in advance and earn a 5% discount off the regular monthly subscription fee. Pay for 3 months in advance and earn a 10% discount. Pay for 6 months in advance and earn a 15% discount. If you pay for a full year of service in advance you will earn a 20% discount.
How to buy additional seats during the webinar?

During the webinar, you can always buy an additional 100 seats. To do this, click the menu button in the upper right corner of the webinar room and select Buy additional seats. After a successful payment, your webinar room will be increased by 100 seats for the next 5 hours. Buying extra seats does not increase the recording time at the free plan.

What are limitations on the number of webinars I can hold?

We don't limit the number of webinars. You can conduct an unlimited number of webinars in any plan.

Can I pay for the service with cryptocurrency?

Yes, we accept payment in BTC (Bitcoin) and ETH (Ethereum) at the exchange rate valid for the payment date. Contact our online support to get an address.

General questions

What is the broadcasting delay during webinars?
We provide live broadcasting with a delay of less than 1 second. For this, the web browser of the presenter should support Web Real-Time Communication (WebRTC) technology. If this technology is not available to the webinar guests, they will hear and see the presenter with a 4 to 10 seconds delay.
How secure is the platform?

We use the most advanced technology to protect user data. All of your information, uploaded keynotes, videos, files, video and sound streams are protected using SSL certificates and the most reliable encryption AES-128 (Advanced Encryption Standard).

What will be the webinar broadcast quality?

Our platform uses adaptive quality of video and audio, thus during the broadcast its quality depends mainly on your Internet connectivity speed. For quality broadcasting it should be not less than 4-5 Mbps for events with only one presenter.

What files does the service support?

The following file formats can be uploaded and used during the webinar:

  • keynote: .ppt  .pptx  .pdf  .odp  .png  .jpg 
  • video and audio: .mp4  .mp3
How long are materials stored in the dashboard?

After an account is expired, access to the files in the dashboard will be denied. Nevertheless, you will be able to restore access to them within 180 days if you pay for the platform’s services again.

How long are webinar recordings stored?

The period of webinar recordings storing time is 180 days (6 months) at any pricing plan. After this period, the recording will be automatically deleted.

Mobile access

Is it possible to host a webinar via tablet or smartphone?

Yes, you can conduct webinars with a smartphone or tablet by using the mobile device browser. All of the features and functions will be available in the browser so there no need to download and install any additional software. For the best performance, we recommend using the latest version of the Google Chrome or Mozilla Firefox browser.

How to participate in a webinar from a mobile device?
  1. Open your web browser.
  2. Copy the link to the webinar provided by its organizers.
  3. Paste it into the browser’s address field.
  4. Fill out your name.
What features are available to attendees in the mobile app?

Listening to broadcasts, sending chat messages, reading posts of the presenter and other attendees, watching videos, presentations and the screen shared by the presenter.

Technical issues

Why is webinar recording missing the presenter’s webcam?

During the webinar, the presenter had bad Internet connection. In such cases, the webcam picture is not recorded to preserve the high quality of the recording overall.

What should I do if the microphone and webcam are not connected in Google Chrome?

In the Google Chrome browser you need to explicitly confirm permission to access the webcam and microphone. To do this, go to the browser popup window in the upper part of the screen and confirm permission by clicking on the Allow button.

What shall I do if a webinar doesn't work?

Our software for webinars usually works with any browser and on any platform. Our team tests the platform on all currently available operating systems and on all available browsers. But, unfortunately, sometimes there are exceptions. For example, the webinar will not work if:

  • Your browser does not support HTML5 or JavaScript is disabled in your web browser;
  • Your browser or any installed extension, such as AdBlock, uBlock, uMatrix, NoScript.

If you or your attendees have such problems using our platform, please contact our technical support. We will try to help you as soon as possible.

What shall I do if a file fails to upload?

Check what section you upload the materials to. You cannot upload videos to the keynote section, keynotes to the files section, etc.

  • If a keynote fails to upload, check if its format is allowed;
  • Only MP4 and MP3 formats can be uploaded to the video/audio section.

If you or your attendees have such problems using our platform, please contact our technical support. We will try to help you as soon as possible.

What shall I do if the slides of the uploaded keynote are not displayed?

This problem may occur if you have incorrect time on your computer. You need to enable the Get Date and Time from the Server feature in your computer settings, or set the current time and date manually. Necessity of having precise date and time settings is connected with the security of our service and impossibility of viewing the files you uploaded apart of your webinar.

The system allows uploading a keynote of up to 100 MB containing no more than 250 slides.

Why do I hear only one presenter when using iPhone or iPad?
Due to technical limitations, iPhone and iPad support only rooms with one presented. When 2 or more presenters speak in the webinar room, it is possible to hear only one presenter at a time, or several of them but one by one. In this case, a webinar attendee needs to enable or disable the webcam of other presenters manually. Soon, we are going to deliver the iPhone/iPad app that will fix the issue.
Why did a keynote disappear after uploading?

Because a password had been set on the file. Our system cannot open password-protected files. Therefore, before uploading a keynote, you should make sure file doesn't contain the password.

Why am I unable to log into the webinar?

If you're a listener of the webinar, this situation may occur because the webinar moderator has blocked your access to this webinar. In this case, you should contact the webinar organizer to provide you with a link to the webinar and find out the reason for blocking.

It might be possible your system administrator denied access to the websites and services, not complying with the corporate requirements. In this case, request your administrator to allow external access to the following required domains:
*.moc.ac
*.mywebinar.io
*.mywebinar.net
*.mywebinar.live
*.mywebinar.com
*.myownconference.com
*.myownconference.net
*.myownconference.org

What Internet connection speed is requrired for correct operation of the webinar room?
The required Internet connection speed depends on the mode used during the webinar, as well as the number of presenters. Upload   Download Broadcasting with microphone and webcam
Presenter Presenter Attendee
1 presenter 1 Mbps 2 Mbps 2 Mbps
2 presenters 1 Mbps 4 Mbps 4 Mbps
3 presenters 1 Mbps 6 Mbps 6 Mbps
4 presenters 1 Mbps 8 Mbps 8 Mbps
5 presenters 1 Mbps 10 Mbps 10 Mbps
6 presenters 1 Mbps 12 Mbps 12 Mbps
7 presenters 1 Mbps 14 Mbps 14 Mbps
8 presenters 1 Mbps 16 Mbps 16 Mbps
9 presenters 1 Mbps 18 Mbps 18 Mbps
Broadcasting with microphone, webcam and shared desktop
Presenter Presenter Attendee
1 presenter 2 Mbps 3 Mbps 3 Mbps
2 presenters 2 Mbps 5 Mbps 5 Mbps
3 presenters 2 Mbps 7 Mbps 7 Mbps
4 presenters 2 Mbps 9 Mbps 9 Mbps
5 presenters 2 Mbps 11 Mbps 11 Mbps
6 presenters 2 Mbps 13 Mbps 13 Mbps
7 presenters 2 Mbps 15 Mbps 15 Mbps
8 presenters 2 Mbps 17 Mbps 17 Mbps
9 presenters 2 Mbps 19 Mbps 19 Mbps
Broadcasting with microphone, webcam and local video/YouTube
Presenter Presenter Attendee
1 presenter 2 Mbps 1 Mbps 1 Mbps
2 presenters 2 Mbps 2 Mbps 2 Mbps
3 presenters 2 Mbps 3 Mbps 3 Mbps
4 presenters 2 Mbps 4 Mbps 4 Mbps
5 presenters 2 Mbps 5 Mbps 5 Mbps
6 presenters 2 Mbps 6 Mbps 6 Mbps
7 presenters 2 Mbps 7 Mbps 7 Mbps
8 presenters 2 Mbps 8 Mbps 8 Mbps
9 presenters 2 Mbps 9 Mbps 9 Mbps
What to do in case of a slow Internet connection for me and/or attendees?
Enable Alternative technology. This technology ensures a more stable connection, even if the Internet connectivity speed is low. You can activate the Alternative technology in your settings in the webinar room. For the steps, check the user guide or contact tech support.
Attendees complaining about microphone wheezing and squeaking. What can be done about it?

First of all, decrease the speaker's volume. For this, use the volume slider above the Speak button. If the microphone continues wheezing, contact Support.

In Opera web browser, neither sound nor video is broadcasted from the presenter. What could be the issue?

It is possible that VPN has been enabled in the Opera Web Browser. VPN will block WebRTC which is required for transmitting video and audio. In order for WebRTC and VPN to operate in Opera, you will need to activate the "Use Any Suitable Network Interface" (recommended) option. This can be configured in the advanced settings options of the Privacy and Security section of the browser.

I hear clicks in live broadcasting and/or recorded sessions. What shall I do?

To eliminate any clicking sounds during live broadcasting, we recommend that you decrease the quality of the broadcasted video. This will eliminate the clicking sounds in live broadcasting or recorded sessions. To do this in your webinar room, go to settings and then select a lower quality value. If your presentation is audio only and the clicking sound persists, we recommend that you close all unused applications and close any open browser tabs.

Why are webinars not working on Windows XP?

Windows XP is no longer supported by Microsoft. Browsers no longer receive updated for Windows XP, thus we cannot guarantee operation of our service there. To host webinars and attend them, upgrade your OS to the latest version or use another device.

Control Panel

How can I record a webinar?

For recording a webinar, you need to click the Record button during the meeting. To stop recording, you need to click the same button. Any moderator available in the room can start and stop recording.

When stopped, the record will be sent to conversion automatically. The recorded webinar will be available for download in the control panel and in the room in MP4 format (video - H.264, audio - AAC). In addition, you can watch the record online or replay it during other webinars.

How can I upload a keynote?

Log in to the webinar room, click Documents, then select Keynotes and use the Upload button. In the popup window, select the desired file.

What is the maximum allowed size for the documents?

The system allows uploading keynotes of up to 100 MB, having not more than 250 slides. The video file should be no more than 1GB.

If you have any questions or difficulties please feel free to contact us

Online support
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