Frequently asked questions

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Free Trial

How long does the free trial last?

There’s no time limit on the free plan. It’s free forever.

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What are the limits on the free plan?

  • Record up to 20 minutes during one webinar.
  • Limited to 20 webinar attendees at the same time.
  • Limited to 20 attendees by import.
  • Storage: 500 Mb.
  • 3 cameras simultaneously.
  • Recording quality: SD, HD.

All other features work just like the premium plans.

Payment Options

How long are the premium plans valid for?

We have 3 types of plans: one-time, annual, and monthly.

One-time plans are valid for 24 hours from the time of payment and one-time plans bought in advance start at 00:01 on the date selected until 23:59.

Monthly plans are valid for 30 days from the date of payment and annual plans are valid for 365 days from the date of payment.

How can I pay?

You can pay via card or bank transfer. Payment is made using PayPal and the Paysera payment system. This supports WebMoney, Visa, and MasterCard.

If you want to pay by bank transfer, go to the profile section in your dashboard, enable "Use company details" and enter your details into the required fields. Then go to the payment section, select your chosen plan, press "Buy now", and select "Wire transfer".

You'll receive instructions on where to send your payment (including account details and a reference number to add). Once your transfer has been processed, you'll receive an invoice for accounting purposes.

Please note if you pay via bank transfer your account will be active within 3 to 7 business days. For faster activation, please use an alternative method.

Are discounts available for premium plans?

Discounts are available for tariff plans when paying monthly fees in advance. For example, if you pay 2 months in advance you’ll get a 5% discount off the standard monthly fee. Pay 3 months in advance and you’ll get a 10% discount. Pay 6 months in advance and you’ll get a 15% discount. Pay a full year in advance and you'll get a 20% discount.

How do I buy more seats during the webinar?

You can buy an extra 100 seats at any time during the webinar. Click the "Menu" button in the upper right corner of the webinar room and select "Buy additional seats". After successful payment, your webinar room will be increased by 100 seats for the next 5 hours.

Is there a limit on the number of webinars I can hold?

No, you can conduct an unlimited number of webinars on any of our plans.

How does the instant webinar capacity expansion or +100 feature work?

By paying for the purchase of an additional 100 seats in the webinar room, we will increase its capacity in a few seconds after successful payment. Please note the capacity extension does not apply to the entire plan, but only to THIS webinar - the one from which you paid for the extension. If you need to increase the capacity for several webinars, you will have to use the +100 function for each webinar. Also, you can upgrade your plan by paying the difference or pay for a one-day plan for large-scale events. The extension is valid for 5 hours. There is no need to refresh or restart the webinar.

Can I pay in cryptocurrency?

Yes, we accept payment in BTC (Bitcoin) and ETH (Ethereum) at the current rate valid for the date of payment. Contact our online support to get an address.

General Questions

Do you have plans with multiple webinar rooms?

Yes, each tariff plan allows you to create up to 5 webinars with a permanent link and unlimited temporary webinar rooms for scheduled events.

Are there any limits on adding and inviting participants?

There are no limits on how many participants you can add to the address book. You can invite up to 5 times the number of participants of your chosen plan to a webinar.

What’s the broadcast delay during webinars?

Between presenters, the delay will always be less than 1 second. However, the presenter’s web-browser must support Web Real-Time Communication technology. Attendees can expect to hear and see presenters with a 4-10 second delay.

If you would like to minimize the delay, we recommend using Alternative Technology. You need to download and install a special add-on. The Alternative technology will reduce the delay to 0.5 seconds with a stable internet connection.

How secure is my data?

We use market-leading technology to protect user data. All your information including uploaded keynotes, videos, files, and video/sound streams are protected using SSL certificates and AES-128 (Advanced Encryption Standard) encryption.

What determines the broadcast quality of my webinar?

We use adaptive video quality so the quality you experience depends on your internet speed. The faster your internet the better quality. As a ballpark, your speed should be no less than 4 - 5 Mbps for events with one presenter. Test out connections and check your results here.

What files can I upload to my webinar?

You can share and present the following file formats during your webinar:

  • Keynote: .ppt .pptx .pdf .odp .png .jpg
  • Video: .mp4
  • Audio: .mp3

How long are materials stored in the dashboard?

After an account has expired, access to the files in your dashboard is denied. However, if you pay for our service again within 180 days you can restore them.

How long are webinar recordings stored?

Webinar recordings are stored for 180 days (6 months). After this period, recordings are deleted. Remember you can download and share your recording wherever you please.

Mobile Access

Can I host a webinar via my tablet or smartphone?

Yes, you can conduct webinars with your smartphone or tablet using the device’s pre-installed internet browser. No need to download additional apps or software. For the best performance, we recommend using the latest version of Google Chrome or Mozilla Firefox.

I’m an attendee, how to join a webinar from a mobile device?

  1. Copy the invite link provided by the organizers.
  2. Open your web browser.
  3. Paste the link directly into the browser’s address field.
  4. Enter your name and you’re in!

What features are available to attendees from mobile devices?

Listen and watch broadcasts, join the live chat, read previous posts, watch shared videos, view keynotes, and see screen shares by the presenter.

Which browser to use when hosting a webinar from iPhone / iPad?

If you are hosting a webinar from iPhone or iPad, we strongly recommend using the Safari browser, as it supports WebRTC technology. Browsers such as Google Chrome, Mozilla Firefox, Yandex and others, due to Apple restrictions, use webview - an add-on to the Safari browser, which prevents the MyOwnConference platform from working properly.

Troubleshooting Technical Issues

Why is my webinar recording missing the presenter’s webcam?

At some point during the webinar, the presenter had a poor internet connection. To preserve the quality of the recording overall, the presenter’s webcam is not recorded.

I’m in Google Chrome, my microphone and webcam aren’t working, what should I do?

Fear not. In the Google Chrome browser, you need to grant permission to access your webcam and microphone. Upon entering the webinar you’ll find a pop up in the upper part of the screen, you need to click the "Allow" button to confirm permissions.

If this didn’t appear for you click the three dots in the top right corner of your Google Chrome browser, go to settings, click "Privacy and security", click "Site settings", then under "Permissions", you’ll find the settings to fix the issue.

Problems with broadcasts using Yandex and Opera built-in VPN

Our webinar room can work with almost all paid VPN. But when you use VPN from Yandex or Opera we cannot guarantee 100% quality of the broadcast or recordings. Since these VPN are free they can't offer you the quality service. Often, their VPN servers are heavily overloaded, as a result, the webinar room may not always opens correctly or broadcast may be intermittently. Therefore, we do not recommend to use these VPN services or any free to watch or host webinars. Please note that poor broadcast quality when using these or free VPN is not a reason for a refund.

Why my webcam or microphone are blocked?

We does not have the direct access to your webcam and microphone. The webinar room works in a browser, and we make all connections only through the browser.

Sometimes your browser cannot connect to the webcam or microphone just because other software can use and connect to the webcam or microphone in exclusive mode (instant messengers, programs for video calls, etc.).

In such a situations you will not able to use webcam or microphone in the webinar room because your browser cannot detect them at a low system level and cannot connect to them respectively.

In 99% of same cases you can solve this problem by restarting the browser or computer.

But please feel free to contact to our technical support if restarting the browser or computer didn't help you. We would be happy to help you to solve this issue.

What if we have an echo on the webinar?

The problem is solved quite simply. First, make sure all hosts are using the same browser - Google Chrome, for example. In this case, there will be no echo between the presenters. In addition, headphones or a headset can help avoid echo.

What do I do if the webinar doesn’t work?

Our webinar platform usually works with any device or browser. The team tests the platform on all currently available operating systems and browsers. But, sometimes there are exceptions. The webinar won’t work if:

  • Your browser doesn’t support HTML5/JavaScript, or it’s disabled for your browser.
  • Your browser has installed extensions like Adblock, uBlock, uMatrix, NoScript.

If you or your attendees have issues using our platform, please contact our technical support. We’ll try to get you up and running as soon as possible.

What if webinar participants complain about picture freezing or no sound?

In MyOwnConference, you conduct live meetings, broadcasting, and so on. In these cases, webinar quality directly depends on the quality of the Internet connection. Therefore, you should not compare the quality of the picture on the webinar with the quality of the video while watching the recordings, on YouTube, for example. To compensate for possible problems with the Internet connection, we use a data buffering technology, which allows you to watch the broadcast in good quality 99% of the time. Depending on the quality of the Internet connection, this technology may delay the broadcast on the side of the participants by up to 10 seconds. But even the technology is not enough to ensure a good quality video if your Internet connection is very bad.

What can you do if your attendee's internet leaves a lot to be desired?

First of all, we always advise participants who complained about quality to restart their Wi-Fi routers. It helps 99% of the time. If this is not enough, you can:

  • Change your device or the Internet connection. For example, you can watch a webinar using the mobile internet if you were using a PC before;
  • Close unnecessary browser tabs and programs; top downloading from the network.

You will find more tips in this article.

What if enabling WebRTC is unsuccessful?

First, read more on how to enable WebRTC in your web browser.
Sometimes it is next to impossible to recognize the plugin blocking the technology. Namely, for such cases, we offer an alternative technology. It is a plugin in the webinar room that needs to be installed on your computer. Read more on how to download, install and use it here.

What should I do if a file fails to upload?

Check if you’ve uploaded the file to the correct section of the dashboard. You can’t upload videos to the keynote section for example.

  • If a keynote fails to upload, check the formats supported by the platform, we support .ppt .pptx .pdf .odp .png .jpg
  • Only .mp3 audio and .mp4 videos can be uploaded to the audio/video section.

If you still have issues using the platform, please contact technical support. We’ll try to help you as soon as possible.

What should I do if my keynote slides aren’t showing?

Your keynote file could exceed the maximum supported size. The system allows an uploaded keynote of up to 200MB containing no more than 300 slides.

Or your file format isn’t supported. We support: .ppt .pptx .pdf .odp .png .jpg

Why can I only hear the presenter when using an iPhone or iPad?

Due to technical limitations, iPhones and iPads only support webinars with one presenter. When 2 or more presenters speak you can only hear one at a time.

With 2 or more presenters, the webinar attendee needs to enable or disable the webcam of the other presenters manually.

Why did my keynote disappear after uploading?

Most likely because your keynote is password-protected. Our system can’t open password-protected files. Before uploading please make sure password-protection is removed.

Why do invitations to my webinar end up in spam?

More often than not, invitations to your webinars can end up in spam for three main reasons.

  1. You used a low-quality or uninterested database of participants' email addresses, which is why we received a lot of FBL and spam complaints. Therefore, the reputation of your invitations has been automatically downgraded. In this case, you can restore the reputation of your invitations only by using high-quality databases of participants' email addresses.

  2. You have replaced our logo in the invitations and used an oversized logo. In addition, using too bright pictures can often cause potential participants to unsubscribe from your invitations. Try to use an image in the sizes of our standard logo and do not make it too bright and intrusive.

  3. You replaced our signature with your own and made some mistakes that could trigger spam filters.

    1. You added too much text to the signature. Try to keep your signature simple and concise. If possible, do not use spam words.

    2. Added shortened links there, for example, from bit.ly or similar. Try unabbreviated links or reputable link shortening services.

    3. The language used was different from the language of writing. For example, you used a letter template in English and added the signature in German. The language of the letter and signatures should match.

You can read more about how to avoid spam invitations here.

Please help, I can’t log in to the webinar?

You may have been blocked from attending the webinar. If this happens, you should contact the webinar organizer to provide you with a new link.

It might be that your corporate network administrator stops you from accessing certain sites. You may need to request your administrator to allow access to the following sites:
*.moc.ac
*.mywebinar.io
*.mywebinar.net
*.mywebinar.live
*.mywebinar.com
*.myownconference.com
*.myownconference.net
*.myownconference.org

Besides denied access, the webinar could be full. The host can buy more seats if necessary. See our question - How do I buy more seats during the webinar?

What’s the required internet speed for correct webinar operation?

This depends on what’s shared during the webinar as well as the number of presenters. Broadcasting with a microphone and webcam will require less speed than showing attendees a video alongside your webcam and microphone.

See connection requirements below or take a speed test here.

↑ Upload   ↓ Download Broadcasting with microphone and webcam
Presenter ↑ Presenter ↓ Attendee ↓
1 presenter 4 Mbps 8 Mbps 8 Mbps
2 presenters 4 Mbps 16 Mbps 16 Mbps
3 presenters 4 Mbps 24 Mbps 24 Mbps
4 presenters 4 Mbps 32 Mbps 32 Mbps
5 presenters 4 Mbps 40 Mbps 40 Mbps
6 presenters 4 Mbps 48 Mbps 48 Mbps
7 presenters 4 Mbps 56 Mbps 56 Mbps
8 presenters 4 Mbps 64 Mbps 64 Mbps
9 presenters 4 Mbps 72 Mbps 72 Mbps
Broadcasting with microphone, webcam and shared desktop
Presenter ↑ Presenter ↓ Attendee ↓
1 presenter 8 Mbps 12 Mbps 12 Mbps
2 presenters 8 Mbps 20 Mbps 20 Mbps
3 presenters 8 Mbps 28 Mbps 28 Mbps
4 presenters 8 Mbps 36 Mbps 36 Mbps
5 presenters 8 Mbps 44 Mbps 44 Mbps
6 presenters 8 Mbps 52 Mbps 52 Mbps
7 presenters 8 Mbps 60 Mbps 60 Mbps
8 presenters 8 Mbps 68 Mbps 68 Mbps
9 presenters 8 Mbps 76 Mbps 76 Mbps
Broadcasting with microphone, webcam and local video/YouTube
Presenter ↑ Presenter ↓ Attendee ↓
1 presenter 8 Mbps 12 Mbps 12 Mbps
2 presenters 8 Mbps 20 Mbps 20 Mbps
3 presenters 8 Mbps 28 Mbps 28 Mbps
4 presenters 8 Mbps 36 Mbps 36 Mbps
5 presenters 8 Mbps 44 Mbps 44 Mbps
6 presenters 8 Mbps 52 Mbps 52 Mbps
7 presenters 8 Mbps 60 Mbps 60 Mbps
8 presenters 8 Mbps 68 Mbps 68 Mbps
9 presenters 8 Mbps 76 Mbps 76 Mbps

What do I do if I have a slow internet speed or poor connection?

Enable alternative technology. This technology ensures a more stable connection, even at low speeds. You can activate it in the settings tab in the webinar room. For exact steps click here or contact technical support.

Attendees complaining about your microphone wheezing and speaking?

Start by decreasing the presenter’s volume. Use the volume slider above the "speak" button. If the issue persists, contact support.

In the Opera web-browser, neither sound nor video is broadcasted from the presenter?

In some cases, Opera blocks WebRTC technology. Also, this situation can arise if a VPN is enabled in the Opera browser, which also blocks the technology for transmitting sound and video WebRTC. To solve these problems, please, enable the “Use any suitable network interface” item in the browser in the Settings - Advanced - WebRTC section. More information on how to use WebRTC.

I can hear clicks in live broadcast and/or recorded sessions. What should I do?

To eliminate clicking sounds during live broadcast, we recommended reducing broadcast quality. This should also remove any clicking sounds in your recording. To do this, go to the settings in the webinar room, and select a lower quality value. If your presentation is audio-only and clicking sounds persist, try closing all unused applications and browser tabs.

Why are webinars not working on Windows XP?

Windows XP is no longer supported by Microsoft. Browsers no longer receive updates for Windows XP, and because of this, we cannot guarantee the operation of our service. To host and attend webinars, please upgrade your system’s OS or use another device.

Using the Control Panel

How do I record a webinar?

Recoding a webinar is easy. Just click the record button during the meeting. To stop recording, click the same button. Any of the webinar moderators can start and stop recording.

When stopped, the recording is sent to the cloud. The recording will be available for download from the control panel or the room in MP4 format (video - H.264, audio - AAC). You can watch your recording online or replay it during other webinars.

How do I upload a keynote/presentation?

Login to your webinar room, click "Documents", then select "Keynotes" and use the "Upload" button. A pop-up window will appear and select your chosen file.

We support the following formats: .ppt .pptx .pdf .odp .png .jpg

How do I invite attendees without using the MyOwnConference invitation mailing list?

If you are conducting an open webinar, which any participants can attend, then you just need to create a webinar. Do not add participants to it at the planning stage. Just copy the link to the event in the links section and publish it on your website or social media.
In addition, you can send it in a mailing list or use chat messaging apps or the chat function of social media platforms such as Whatsapp, Instagram, Facebook, Telegram.

If you are conducting a private webinar in which only personally invited participants can attend, then the steps are a little different.
First, add the names of the participants in the Participants section of the dashboard, but this time leave the field with the email address blank. Next, schedule your webinar by inviting the required attendees to the webinar. After that, enable the login option only by named individual links. Then copy or export the personal links and send each one individually to your members. You can send individual links by email or through chat messaging apps.

What’s the maximum file size I can upload?

The system allows uploading keynotes of up to 250 MB, exceeding no more than 250 slides. Video files should be no more than 1GB.

If you are still experiencing difficulties, please feel free to contact us

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