Mirror domain access when the platform is blocked
Access to the platform is sometimes restricted by an internet provider, by a country, or by a corporate network. When that happens, a mirror gets your attendees and presenters into the room anyway. A mirror is an alternative domain that leads into the very same room by a different route across the internet, and when one route is blocked the other normally opens.
What a mirror link is
A mirror link is your normal room link with the domain swapped. Nothing else changes, so the path and the room identifier stay exactly as they were.
The default domain is:
www.mywebinar.comReplace it with either of these:
go.myownconference.com
go.myownconference.coWhy two mirrors are enough
What matters is not how many names there are but how many genuinely separate routes they represent, and there are two.
www.mywebinar.com points straight at our own data centres in Germany. The two go. domains are served through Cloudflare, a global network with points of presence in most countries, so traffic to them enters from wherever the visitor happens to be rather than travelling to Germany first.
That is the whole reason a mirror works. A block usually catches addresses, and these two routes do not share any. If our German addresses are unreachable from somewhere, Cloudflare almost certainly is not, and if Cloudflare is filtered, the direct route is still there. The two go. domains sit on the same network as each other, so treat them as one route with a spare name rather than as two separate chances.
One limit presenters need to know about
A presenter who comes in through a mirror cannot upload anything larger than 100 MB into the room. That cap replaces the normal upload limits for the whole session, so the usual 200 MB for a presentation and 1 GB for a video do not apply.
Work around it by preparing early. The account owner uploads every file the event needs through the main domain beforehand, so the room is ready before anyone arrives and the mirrors are only ever used for getting in.
A mirror asks attendees to sign in again
The sign-in on a mirror is separate from the one on the main domain, because a browser keeps a session per site and these two are different sites. Someone who already registered on www.mywebinar.com therefore meets the entry form again after switching, and the same happens in reverse.
Nothing is lost. They enter the same name and email as before, the platform recognises them, and the countdown or the room opens straight away. No second seat is taken and the registration stays as it was. Say this in the message with the link, so the form does not read as a sign that the mirror failed.
Building a mirror link step by step
Step 1: Take your original room link
Attendee link or presenter link, guest or moderator, the logic is the same. An attendee link looks like this:
https://www.mywebinar.com/pgrc-sxrf-lwtz-wndeStep 2: Find www.mywebinar.com in the link
It sits directly after https:// in almost every case.
Step 3: Replace it with a mirror domain
Swap www.mywebinar.com for go.myownconference.com and you get:
https://go.myownconference.com/pgrc-sxrf-lwtz-wndeStep 4: Send the new link to whoever cannot get in
If the webinar still will not open for them, send the .co variant, and if that fails too the problem is unlikely to be the domain. Work through the checklist further down instead.
Ready-made variants to copy
Starting from this original link:
https://www.mywebinar.com/xxxx-xxxx-xxxx-xxxxthe mirror versions are:
https://go.myownconference.com/xxxx-xxxx-xxxx-xxxx
https://go.myownconference.co/xxxx-xxxx-xxxx-xxxxxxxx-xxxx-xxxx-xxxx is the alias of your own webinar room.
Send them one at a time. Give the person the first variant, wait, and only send the second if that one fails.
How to explain it in plain words
A short message to the attendee or presenter does the job. Something like this:
Try opening the webinar with this alternative link, which is a mirror of the same room. If it asks for your name and email again, enter the same ones you registered with. If it does not open, tell me and I will send you the next one.
Then paste one of the mirror links underneath.
If even a mirror will not open
- Ask the person to open the link over mobile data. The problem is often only in their home provider or their office network.
- Ask them to try another browser, such as Chrome, Firefox or Safari.
- Ask them to switch a VPN off, or on, depending on the situation.
- If a corporate proxy or filter is in the way, ask them to try from a different network entirely.
If none of the mirrors opens either, open the online chat and tell us which country you are in, who provides the connection and which addresses you have already tried.
Frequently asked questions
Is it a different room?
No. Only the domain changes, and the room identifier stays as it was.
Do the two go. domains count as two separate chances?
No, treat them as one route with a spare name, because they sit on the same network. www.mywebinar.com points straight at our own data centres in Germany, while both go. domains are served through Cloudflare, and the two routes share no addresses at all. That is why one of them normally opens when the other is blocked.
Can presenters use a mirror?
Yes, with the 100 MB upload limit above in mind. Better to have the account owner load the materials in beforehand through the main domain.
Can I prepare all the mirror links in advance?
Yes, and it is worth doing. Keep both variants ready for every room that matters to you, so the right one is there the moment somebody reports a problem.
Should I send both mirror links at once?
No, send them one at a time. Give the person the first variant, wait, and only send the .co one if the first fails.
