Get in touch
Contact Us
Most answers are already written, and a person answers the rest.
Support works Monday to Friday 09:00–21:00 and Saturday 11:00–17:00 CET
Buying for a large team?Help center
Find your answer
Most questions already have a written, step-by-step answer. Start with the topic closest to yours, and if it does not solve the problem, write to us below.
A live webinar has a problem
- Status page
- What to do when video freezes or attendees drop out
- What to do if there is an echo during a webinar
- Going on air (the Speak button and browser permissions)
During the event you can also write to us from inside the room. Open the menu at the top right and choose "Help center".
Preparing a webinar
Recordings
Invitations and emails
Plans and payment
Attending a webinar
Questions about a particular event, such as its start time or your link, go to its organiser.
One product on every plan
- Paid plans have every feature. Business and Enterprise differ only in size and in support level.
- The free plan is the same room and control panel with smaller limits. Paid webinars, the API, a custom domain, recording links and OBS/RTMP start on paid plans.
- Chat and email for everyone. Messages from paid plans are read first.
- No phone support on any plan.
Talk to a person
- Monday to Friday
- 09:00–21:00
- Saturday
- 11:00–17:00
- Sunday
- Closed, though we keep an eye on the chat for emergencies.
All times are Central European Time. We answer in English, Polish, Russian and Ukrainian.
Chat support
Write to our support team in the chat during the hours above.
Our chat is run by Crisp and stores cookies in your browser, so it opens only after you allow them. This is the same choice as "Accept" in the cookie banner. Read our cookie policy
Email support
Send us your thoughts or questions and we'll get back to you as soon as possible.
Send emailPlatform status
Live status and 90-day uptime of every part of the platform, from the webinar room to streams and files.
Check statusOther questions
Not every question is about a webinar. Here is where the others go.
Enterprise and large events
Planning a large event or considering the Enterprise plan? Tell us how many attendees you expect and when. Sales replies Monday to Friday, from 11:00 to 16:00 Central European Time, in the chat and by email.
Report a vulnerability
Found a security problem? The security policy explains how to report it and what we do in return.
Guest article
Want to write for our blog? See what we publish and how to send us your idea.
Privacy and GDPR
How we handle personal data, and the data processing agreement that comes with every account.
Paper documents
We work without paper, so contracts and invoices are electronic only. Your invoices are in the control panel.
One screenshot is worth a hundred words
We don't provide phone support because we believe it's not the most convenient option for you. During a phone call, you can't share your screen, send a screenshot, or keep a history of the conversation, all of which are often essential for fast and accurate assistance. Chat support makes it easy to explain things visually, send step-by-step instructions, and always have access to the message history whenever you need it.
We've also designed our platform to be as simple and intuitive as possible, so that you may not need help at all. As an old Chinese proverb says: "Tell me and I forget, show me and I remember, involve me and I understand." We truly believe that visual communication is far more effective than a phone conversation without context.
Our commitment to the planet
We are dedicated to reducing our carbon footprint as much as possible. While we do rely on several data centers across the EU, which do have a CO2 impact, it's important to note that internet communication currently requires these resources. We remain hopeful that greener solutions will become available soon.
In the meantime, we do our part by operating with a single office, while our team works remotely whenever possible. To help us minimize waste, we kindly ask that you avoid requesting paper documents. We don't print or mail physical materials in order to save trees and protect the environment. We strive to operate electronically wherever we can in today's world to show respect for our planet.
We appreciate your understanding. However, if you still need to send paper documents, please use the mailing address listed below.
Company
Akovana UAB
Company code 302859437
Mailing address
Didzioji Street 18
01128 Vilnius, Lithuania
Office phone
+370 5 207 8287
We would be delighted to hear from you. Whether you have questions about our products, services, or anything else, our team is ready to answer all your inquiries.
