Frequently asked questions

Step-by-step instructions for clearing the cache in Chrome, Firefox, Safari, Opera, Brave and DuckDuckGo on Windows, Linux, macOS, iPhone and iPad.

The platform offers background blur rather than custom images on the presenter's webcam, a deliberate trade-off that keeps webinars usable on budget phones.

How to connect a USB camera, allow your browser to use it on Windows or macOS, then pick it in the webinar room, because neither system picks a camera for you.

Point Windows 11 at Google's public DNS servers over Wi-Fi or Ethernet, with the IPv4 and IPv6 addresses and both routes, the Settings app and Control Panel.

Windows 11 N editions ship without the media components our broadcasting software needs, so it may refuse to start or show no webcam. Here is how to add them.

Volume and voice chat problems in a webinar often start in the OS, so check the Windows volume mixer, default devices and exclusive mode, or macOS Sound.

WebRTC is on by default in current browsers, so when your camera and microphone will not go live, a blocking extension or an admin policy is usually why.

Echo starts when a microphone picks up sound from the speakers. Lower the speaker volume in the room, and set the microphone level in your system settings.

Why a mail provider ends up on our blocklist, what your attendees can do when their address is rejected, and how a domain administrator can request a review.

Speedtest says 290 Mbps while your real speed to EU servers is 38. Latency, the TCP window and packet loss explain the gap, and you can prove it yourself.

BitDefender VPN can block or inspect the secure WebSocket connections our rooms depend on. Recognise the error message and fix it by allowlisting both hosts.

A recording missing from an account that still holds your other material was deleted by hand. Check the Trash, where deleted files wait for seven days.

The presentation, video and audio formats you can upload to a webinar, plus how slide conversion affects embedded audio and animation in your slide decks.

What our support team helps with, the hours we are available each week, the ways you can reach us, and the details to send so we can solve your issue faster.

How to check the storage left in your plan, what makes a recording file bigger, and why one recording is saved in full even if it overruns your space.

Automatic sign language interpretation cannot keep up with a stream measured in seconds. Here is our reasoning and the two arrangements that work instead.

Operating systems, browsers and devices our platform runs on, plus connection speeds, firewall rules, email allowlisting and what to check when a stream fails.